Facility Based Crisis Regional Operations Director

Daymark Recovery Services; Concord (NC); On-site; USD 85,000 - 95,000; Full time

Job summary

A leading community provider of mental health services is seeking a Facility Based Crisis Regional Operations Director. This role involves overseeing crisis units, ensuring compliance, and supporting staff through training and performance evaluations. The ideal candidate will have strong clinical knowledge and leadership skills, with a Master's degree and significant supervisory experience.

Benefits

Medical, Dental, and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays, Vacation, and Sick Leave

Employee Assistance Program

Extensive Internal Training Program

Qualifications

• Strong clinical knowledge and supervisory experience required.
• Ability to multi-task and work across multiple facilities.

Responsibilities

• Ensure compliance with regulations and documentation standards.
• Support staff efficiency and assist in performance evaluation.
• Oversee staff training and maintain documentation on KPIs.

Skills

Leadership

Negotiation

Decision Making

Education

Master’s degree in a relevant field

Job description

Facility Based Crisis Regional Operations Director

Join to apply for the Facility Based Crisis Regional Operations Director role at Daymark Recovery Services.

Company Mission Statement

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission-driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Benefits Include:

• Medical, Dental, and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays, Vacation, and Sick Leave
• Employee Assistance Program
• Extensive Internal Training Program

Pay Scale: $85,000 - $95,000 annually.

Position Summary

This role reports directly to the Chief Program Officer of Inpatient Services and supports adult and possibly child facility-based crisis units. Responsibilities include budgeting, staffing, performance evaluations, quality improvement, data analysis, and staff mentoring. The position requires ensuring operational excellence and compliance with standards.

Essential Duties and Responsibilities

• Ensure compliance with all professional, state, federal regulations, and agency policies, including documentation standards.
• Support clinical and support staff efficiency, attend community meetings, and assist in performance evaluation.
• Evaluate service performance, assist in hiring, and maintain documentation on KPIs.
• Oversee staff training, including becoming a certified Mindset Trainer.
• Maintain a presence at facilities, ensure continuous management availability, and communicate operational issues.
• Perform other duties as assigned.

Qualifications and Attributes

Must possess strong clinical knowledge, leadership skills, resilience, negotiation, and the ability to make sound decisions. Education requirements include a Master’s degree in a relevant field and significant clinical and supervisory experience. Ability to multi-task and work across multiple facilities is essential.