FACILITY ATTENDANT II

City of Burbank; Burbank (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

City of Burbank seeks a friendly recreation aide to support program information delivery, registration processing, and daily facility operations. You will greet the public, answer inquiries at the counter, and help with maintaining equipment and spaces.

Under supervision, you will handle monetary transactions, assist with program setup, and promote City services while ensuring safety and cleanliness of facilities across parks and community spaces.

Qualifications

• Knowledge of customer service principles and ability to communicate clearly.
• Ability to operate computers and basic software.
• Ability to multitask at a public counter and follow written/spoken directions.

Responsibilities

• Assist the public with information about City programs and services.
• Greet visitors, answer phones, and respond to inquiries.
• Process activity registrations and monetary transactions; use computer software.

Skills

Customer service

Computer skills

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Registration software

Job description

Under supervision, to perform general recreation duties; routine clerical and facility maintenance work; and perform related work as required.

Works directly with the public to provide information regarding programs and services; greets the public and answers telephones; responds to routine procedural and directional inquiries; promotes City programs and services; distributes and collects a variety of recreation equipment to and from the public; assists with monitoring City facilities to enforce rules and regulations; maintains facility equipment, supplies, and cleanliness; collects refuse and litter; processes activity registrations and monetary transactions through the use of computer software; completes standard forms; facility set-up and breakdown; responsible for proper opening and closing procedures of buildings and facilities; sets-up picnic and facility reservation signage; drives on City business.

Employment Standards:

Knowledge of principles of customer service; proper English usage, spelling, grammar, and punctuation in order to effectively perform the essential functions of this position (this is not a language restriction as defined in California Government Code Section 12951). Skill in utilizing computers and a variety of computer software. Ability to learn and understand facility rules, regulations, and maintenance operations; perform clerical functions; accurately account for monetary transactions; multitask while working at a public counter; learn and understand modern office methods, procedures, and equipment; provide a high level of customer service to the public and other facility staff; understand and follow written and oral directions; communicate effectively both orally and in writing; work week days, weekends, holidays, and evenings; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education & Training:

High School graduation or equivalent.

Special Conditions & Requirements:

Possess and maintain the physical condition required to perform the essential functions of the classification which include the physical ability to: move and position objects weighing up to 20 pounds (for weight in excess of 20 pounds, tools or other appropriate assistance are recommended to perform the function); remain in a stationary position for extended periods of time.

License & Certificates:

A valid California Class "C" driver's license or equivalent is required at time of appointment. A valid Cardiopulmonary Resuscitation (CPR), communicable diseases, and First Aid certificate(s) from an authorized provider is required within three months of appointment. All required licenses and certificates must be maintained throughout employment in this classification.

Desirable Qualifications:

Ability to communicate in a second language.