Facility Admissions Coordinator, Evenings, Part Time

Ummsphysician; Baltimore (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a Facility Admissions Coordinator to provide exceptional customer service during evening shifts. This part-time role involves assisting patients with their admissions, verifying insurance details, and ensuring a smooth experience in a fast-paced environment. The ideal candidate will have strong interpersonal skills and a background in clerical or customer service roles, particularly within healthcare. Join a dedicated team that plays a vital role in transforming lives and enhancing patient experiences at a leading medical center.

Qualifications

• 1+ years of experience in clerical or customer service roles, preferably in healthcare.
• High school diploma required; certifications preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Collect and verify patient and insurance demographics.
• Educate patients about insurance coverage and billing procedures.

Skills

Customer Service

Data Collection

Interpersonal Skills

Problem Solving

Education

High School Diploma

Certification in AAHAM or NAHAM

Tools

Epic

Job description

Facility Admissions Coordinator, Evenings, Part Time

• Part-time
• Shift: Evening
• Location: Medical Center
• Position Type: Non-Exempt

THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland’s health care system and community. We’re known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world’s first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation’s largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland’s first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland’s Children’s Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

Facility Admissions Coordinator

Part-Time; Evening Shift; Monday - Thursday 4pm-9pm + Weekends and Holidays

Principal Responsibilities and Tasks

The following statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all job duties.

1. Serve as the first point of contact for patients and visitors, providing customer service in Patient Access/Patient Administrative Services to ensure a compassionate, efficient experience, recognizing patient anxiety and the need for clarity.
2. Focus on interpersonal skills, data collection, situation assessment, and assist the team in developing solutions to achieve excellent customer service and hospital financial goals.
3. Collect and verify patient and insurance demographics, review insurance benefits in Epic, provide cost estimates, secure pre-certifications or pre-notifications, collect co-pays and deposits, and offer financial assistance as needed.
4. Guide patients to clinics and registration areas, maintaining knowledge of clinic locations for safe and efficient navigation.
5. Maintain regulatory and functional knowledge of registration requirements to ensure accurate reporting and billing; obtain signatures and perform necessary clerical duties.
6. Educate patients about insurance coverage and billing procedures, and communicate relevant information to staff and service areas regarding coverage issues.
7. Ensure all paperwork is complete and accurate before filing admissions; contact physicians or clinical staff for incomplete registration documents.
8. Manage department scheduling templates for outpatient providers to optimize utilization.
9. Coordinate with Care Management and Social Work teams to ensure reimbursement information is obtained and pre-admission/pre-certification procedures are followed.
10. Assist in training new admitting staff by demonstrating department processes and procedures.

Qualifications:

• High school diploma or equivalent required.
• Certification or membership in organizations such as AAHAM, NAHAM preferred.
• At least 1 year of experience in clerical, customer service, or receptionist roles, preferably in healthcare; 2 years preferred.

All information will be kept confidential per EEO guidelines. Beware of scam attempts impersonating recruiters; we will never request banking or personal details via email or text. Contact us at [emailprotected] for suspicions of fraud.