Facility Administrator (Cookeville)

MHC Mental Health Cooperative, Inc.; Cookeville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading mental health organization seeks a Facility Administrator to oversee operations at the Cookeville clinic. This role involves managing staff, ensuring compliance with regulations, and fostering a collaborative environment. Ideal candidates will have strong leadership and interpersonal skills, with experience in healthcare management.

Benefits

Medical Insurance/Prescription Drug Coverage

Health Savings Account

Dental & Vision Insurance

Pet Insurance

Short- & Long-Term Disability

403b- Retirement Plan

Gym membership discounts

Qualifications

• 5 years of cumulative experience and 3 years of cumulative leadership experience required.
• Minimum 2 years’ experience managing a healthcare setting.

Responsibilities

• Oversee daily operations of a behavioral health clinic.
• Ensure compliance with healthcare regulations.
• Develop and implement clinic policies.

Skills

Leadership Skills

Interpersonal Skills

Customer Service

Education

Bachelor's Degree

High School diploma equivalency

Job description

Facility Administrator (Cookeville) page is loaded

Facility Administrator (Cookeville)

Apply locations MHC Cookeville, TN time type Full time posted on Posted 2 Days Ago job requisition id JR100897

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY:

T he Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical , care management, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs.

Location: This role will oversee the Cookeville Clinic

RESPONSIBILITIES:

• Provide positive leadership in the local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission

• Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks

• Supervise daily operations of one or more clinics

• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards

• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.

• Ensure compliance with healthcare regulations and policies

• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes

• Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc . )

• Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters

• Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively

• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs)

• Address patient concerns and feedback in a timely and professional manner , and conducting reviews and investigations as needed

• Conduct performance evaluations and foster professional development

• Ensure accurate and confidential record- keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes

• Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs

• Monitor and evaluate the effectiveness of services and make data-driven improvements

• Optimize resource allocation and identify opportunities for cost-effectiveness

• Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience

• Address patient concerns and improve service satisfaction b y analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience

• Manage risk assessments and implement safety protocols

Other R es pon s ibi l it i e s :

• Responsible for building relationships with community partners and supporting business development initiatives for growth

• Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts

• C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res

• Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r.

• Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s . R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r

• W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA)

• P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls

• P e r f o rm o t he r d u ti e s a s a ssi g ned

• Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l

• Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y

REQUIREMENTS:

E sse n t i a l S k i l l s a nd E x pe r i e n c e :

• Bachelor's Degree preferred

• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required

• Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic

E sse n t i a l R e quir e m e n ts for the P os i tion:

• Valid Tennessee Driver’s License

• Acceptable Motor Vehicle Report (MVR)

• Acceptable Criminal Background Investigation

• Cell Phone

ABOUT YOU |CORE SKILLS:

Core Competen c i e s :

Leadership Skills

• Ability to lead by example

• Ability to make sound decisions quickly and decisively

• Ability to motivate staff

• Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths

• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times

• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

• Assist teammates as needed

• Creates and maintains a climate in which teammates want to do their best

• Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

• Can negotiate skillfully in difficult situations with both internal and externa l groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

Customer Service

• Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.

• Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.

• Appropriate use of Therapeutic Options De-escalation and Restraint.

• Appropriate Triage Disposition for supported by clinically based rationale.

• Professional and complete communication and coordination of care.

• Appropriate use of Therapeutic Options De-escalation.

• Actively participates in consultation process.

• Maintain timely availability for calls through appropriate logging in and logging out.

• Establish further care by scheduling and completing follow up calls.

• Complete all clinical documentation in specified time periods.

• Complete all Crisis Management System documentation in a timely manner .

• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.

• Demonstrates appropriate infection prevention and control through proper hand hygiene.

• Demonstrates evidenced informed practice related to substance use disorders.

• Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting t o this Po s ition:

• Care Management Supervisor

• Intensive Care Management Supervisor

• Nurse

• Provider

• Behavioral Health Clinician

• Office Coordinator

P h y s i ca l De ma nds a n d W o r k E n v ironm e n t :

T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob . R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s .

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

• Work environment: The noise level in the work environment is usually moderate.

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage

• Health Savings Account

• Dental & Vision Insurance

• Pet Insurance

• BasicLifeand AD&D Insurance

• Short- & Long-Term Disability

• Supplemental Life Insurance

• Cancer Insurance

• Accident Insurance

• Critical Illness Insurance

• 403b- Retirement Plan

• Calm App for medication and mental health

• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About MHC

MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth.

We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center.

This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.

To learn more, visit our website: https://www.mhc-tn.org/about-us/