Facility Activation Operations Associate

Parachute Health; Town of Milton (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare technology is seeking a Facility Activation Operations Associate to improve patient outcomes through efficient digital ordering solutions. You will work closely with clinical facility partners, ensuring seamless adoption of the Parachute Platform. This remote-first role involves supporting key facility operations and driving process improvements to facilitate better healthcare delivery. With a focus on communication and proactive problem-solving, you will be part of a mission to enhance patients' experiences and outcomes.

Benefits

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Equity Incentive Plan

Annual Company-Wide Bonus

Flexible Vacation Policy

Summer Fridays - 5 Fridays Off During Summer

Monthly Internet Stipend

Annual Home Office Stipend

Co-Working Space Reimbursement

Annual stipend for education and development

Qualifications

• 1-2 years in Sales, Customer Success, or Account Management.
• Experience using SaaS products, especially in healthcare, preferred.
• Fast learner with a proactive, solutions-oriented approach.

Responsibilities

• Educate clinical facility partners on the Parachute Platform.
• Conduct end-user training and support initiatives.
• Participate in digital transformations to enhance onboarding.

Skills

Communication

Critical thinking

Customer-centric

Problem-solving

Proactive mindset

Education

Bachelor's Degree

Tools

Excel

Tableau

HubSpot

JIRA

Job description

Facility Activation Operations Associate

New York, NY (Remote)

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in.

As a key member of the Customer Success team, you will help grow and improve best practices for building and maintaining relationships with our facility partners.

What You’ll Do:

• Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage.
• Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
• Continuously support our Facility Partners as needed
• Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
• Suggest process improvements to make our facility onboarding more effective
• Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
• Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform.
• Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.

Preferred Requirements

• 1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles.
• Bachelor’s Degree or equivalent
• Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs
• Critical thinking skills with attention to detail
• Passionate about improving patient outcomes in an inefficient industry
• Process-oriented; develop roadmaps to operationalize account strategy
• Customer-centric with expertise in account or client management
• Demonstrated self-starter within a cross-functional team
• Problem solver; adaptable with a relentless solutions mindset
• Strong communicator with and extract and synthesize info from experts
• An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
• Enthusiastic about using technology to better patient outcomes
• Fast learner who can come up to speed on detailed topics quickly

About You

• Excellent communication skills and ability to understand our facility partners’ unique businesses through listening and tailoring a solution that fits their needs.
• Coachable. You actively improve from feedback and have a strong urge to get better.
• Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams, always asking questions with a mindset of constant improvement.
• Trustworthy and reliable; demonstrated ability to build relationships with facility partners and prioritize their needs in order to follow through with helping improve their business of helping patients.
• Willingness to roll your sleeves up.
• Experienced in sales is a plus, but not required.
• Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus
• Experienced with SaaS products (healthcare a plus!) and a fast learner.
• Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations.
• Strong business acumen with ability to translate strategy to prioritized tactics
• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our office located in New York City
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

Base: 70K + Commission

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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