Facilities Work Order Coordinator

Alcon; Town of Texas, Fort Worth (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Facilities Work Order Coordinator to manage the Maximo work order platform at their manufacturing facility. In this role, you will handle service requests, ensure timely responses, and maintain communication with technicians and customers. This position offers a chance to contribute to a mission-driven organization focused on improving lives through innovative eye care solutions. Join a collaborative team that values your input and provides a comprehensive benefits package while you grow your career.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Time Off

Retirement Plan

Qualifications

• Ability to fluently read, write, understand, and communicate in English.
• Experience in managing work orders and service requests.

Responsibilities

• Answering internal facility work order calls and identifying problems.
• Approving or denying service requests to ensure proper assignment.

Skills

Communication Skills

Problem Solving

Time Management

Education

High School Diploma or equivalent

Tools

Maximo Work Order Platform

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.



We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Facilities Work Order Coordinator,you will be trusted to operate and maintain the Maximo work order platform for the Facilities Service groups in support of the Facility Service Center at our Manufacturing Facility in Fort Worth, TX!



In this role, a typical day will include:

• Answering internal facility work order telephone and radio calls and identifying problems or urgency.


• Approving or denying service requests to ensure all facility service requests are assigned to the appropriate trades and/or departments.


• Promptly responding to service requests and escalating to appropriate personnel to ensure potential risk is avoided, especially for requests submitted as 'urgent'.


• Submitting service requests into the Maximo application and tracking repair progress to ensure service requests are completed as required.


• Creating and editing work orders ensuring pertinent information is included.


• Providing work order status updates to technicians and customers.


• Closing work orders after ensuring all vital information is included.

What you'll bring to Alcon:

• High School Diploma or equivalent


• The ability to fluently read, write, understand, and communicate in English.

• Work Hours: Monday - Friday, 7:30 AM - 4:30 PM CST


• Travel Requirements: 0 - 5%


• Relocation Assistance: None


• Sponsorship Available: No

How You Can Thrive at Alcon:

• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career.


• Alcon provides a robust benefits package including medical, dental, prescription drug and vision coverage, retirement plan, flexible time off, and much more!