Facilities Work Order Coordinator

Alcon; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flex time

Retirement plan

Relocation assistance

Job summary

A leader in eye care in Fort Worth, TX, is seeking a Facilities Work Order Coordinator to manage the Maximo work order platform for the Facility Service Center. Responsibilities include handling work order requests, ensuring timely updates, and facilitating communication between trades. This role requires a High School Diploma and strong English communication skills. A robust benefits package is offered including flexible time off and retirement plans.

Qualifications

• Fluently read, write, understand, and communicate in English.

Responsibilities

• Answer internal facility work order calls and identify problems.
• Approve or deny service requests appropriately.
• Respond to urgent service requests and escalate as needed.
• Submit service requests into Maximo application and track progress.
• Create and edit work orders with crucial information.
• Provide status updates to technicians and customers.
• Close work orders ensuring all information is included.

Skills

Communication skills

Problem identification

Education

High School Diploma or equivalent

Job description

Alcon Personality & Community

flex time, retirement plan, relocation assistance

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Facilities Work Order Coordinator, you will be trusted to operate and maintain the Maximo work order platform for the Facilities Service groups in support of the Facility Service Center at our Manufacturing Facility in Fort Worth, TX.

In this role, a typical day will include:

• Answering internal facility work order telephone and radio calls and identifying problems or urgency.
• Approving or denying service requests to ensure all facility service requests are assigned to the appropriate trades and/or departments.
• Promptly responding to service requests and escalating to appropriate personnel to ensure potential risk is avoided, especially for requests submitted as 'urgent'.
• Submitting service requests into the Maximo application and tracking repair progress to ensure service requests are completed as required.
• Creating and editing work orders ensuring pertinent information is included.
• Providing work order status updates to technicians and customers.
• Closing work orders after ensuring all vital information is included.

What you'll bring to Alcon:

• High School Diploma or equivalent
• The ability to fluently read, write, understand, and communicate in English.

• Work Hours: Monday - Friday, 7:30 AM - 4:30 PM CST
• Travel Requirements: 0 - 5%
• Relocation Assistance: None
• Sponsorship Available: No

How You Can Thrive at Alcon:

• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career.
• Alcon provides a robust benefits package including medical, dental, prescription drug and vision coverage, retirement plan, flexible time off, and much more!