Facilities Technician

ST JOE RESORT OPERATIONS LLC; Panama City (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The ST JOE RESORT OPERATIONS LLC is seeking a Facilities Technician to maintain all hotel equipment and building components, ensuring guest rooms and public areas stay in excellent condition. Under supervision, you will perform routine repairs, assist with mid-level plumbing, HVAC, and electrical tasks, and help contractors when required.

You will update work orders, log daily activities, and maintain safety protocols while delivering quality guest service.

Qualifications

• Education and literacy to read product labels and communicate with guests.
• Basic English language skills are preferred for everyday interactions.
• Customer service experience is desirable for guest-facing tasks.

Responsibilities

• Perform routine maintenance in guest rooms and hotel buildings, including plumbing, electrical, HVAC, painting, and carpentry tasks.
• Troubleshoot mid-level issues and assist contractors as needed to complete repairs.
• Update work orders and document activities in the system per procedures.
• Maintain safety and cleanliness of work areas and used equipment.
• Coordinate with other departments to prioritize and complete tasks promptly.

Skills

Technical maintenance

Customer service

Problem solving

Teamwork

Job description

Job SummaryThe Facilities Technician is responsible for ensuring that the property is in excellent condition for guests and associates. Under the direction of the General Manager and Chief Engineer, the technician is responsible for maintaining all equipment, systems, and building components, including but not limited to mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile, and other equipment. Additionally, depending on experience and role level, the technician may assist other facilities staff as needed.Primary Responsibilities & Essential FunctionsWork independently while completing various maintenance tasks in guest rooms and hotel buildings including but not limited to minor plumbing, electrical, HVAC, painting, furniture assembly, etc. as neededTroubleshooting and repairs of mid-level plumbing, HVAC, painting and sheet rock repairAssist in troubleshooting issues that require a skilled maintenance repair or contractor repairCarry out routine checks and maintenance work for the assigned areasConduct room care preventative maintenance as directedPossess thorough knowledge of all equipment in your departmentUpdate work order tickets and record in system according to company proceduresCommunicate with departments and other relevant parties for work ordersRespond to work orders quickly and resolve timelyMaintaining the documentation of all daily logs, reading, and building inspection programsAdhere to hotel work order system including prioritizationAchieve and maintain quality guest room product according to hotel standardsMaintain strict compliance of hotel's Hazardous Material (HAZMAT) program, including maintaining current MSDSThorough knowledge of all emergency equipment, their location, and their function including but not limited to valves, electrical equipment, etc.Demonstrate teamwork responsiveness when asked to do any task consistent with hotel standardsDirectly assist the Facilities Technician I as neededMonitor all services performed by outside contractors and vendorsEnsure safety and security throughout the hotelMaintaining all exterior grounds, parking areas, and public access areasAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guestsAbility to read, write, speak, understand, and communicate in basic English preferredCustomer service experience is a must. All technicians must be able and willing to interact with guestsMechanical or technical experience in building maintenance is heavily preferredKnowledge of computers and ability to process work ticketsPrior building maintenance experience is neededKnowledge, Skills, AbilitiesDetail-oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant, friendly wayExcellent written and verbal communication skillsStrong interpersonal and problem-solving skillsAbility to effectively and efficiently lead a teamMust be able to multi-task with jobs, radio and guest interactionsMust be able to interpret a variety of instructionsPossess strong working knowledge of heating, cooling, and pumping systemsPossess strong plumbing knowledgeMust be very well versed in electrical applications and safetyShould have a working knowledge of appliancesGeneral maintenance experience with general paint and carpentryPhysical DemandsFrequent bending, standing, stopping, walking, kneeling, crouching, pushing, and pullingAbility to lift 50 lbsOccasional climbing of ladders and stairsWorking ConditionsIndoor and outdoorExposure to extreme heat and or cold depending on seasonExposure to power tools and potentially broken electrical equipmentExposure to chemicals (with proper PPE)The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.