Facilities Technician

petersonschool.online; Massachusetts; On-site; USD 28,000 - 39,000; Full time

Job summary

Planet Fitness-Core Development & Management is hiring a Facilities Technician to perform day-to-day service and maintenance on gym cardio and strength equipment at North Shore/Greater Boston locations. You will handle club-wide maintenance, document work and manage a ticketing system to deliver an excellent member experience.

Ideal candidates have 1–3 years in mechanical/electrical service, a clean driving record, and proficiency with Word, Excel and Outlook.

Qualifications

• Minimum 1–3 years of mechanical and electrical service experience.
• Experience in a fitness club setting is preferred.
• Valid driver’s license with a clean driving record.
• Competent with Word, Excel and Outlook.
• Reliable, independent worker who communicates well.

Responsibilities

• Repair cardio and strength equipment and obtain sign-off from club staff.
• Report progress and obstacles to the Facilities Manager daily.
• Maintain KPI performance and complete helpdesk tickets for clubs.
• Perform preventive maintenance walks and document findings.
• Update and manage work schedules in Outlook.
• Assist with construction, re-equip installations, and warranty work as needed.
• Keep company vehicle inventory and cleanliness up to standard.

Skills

Mechanical repair

Electrical troubleshooting

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Company: Planet Fitness-Core Development & Management Location: North Shore/Greater Boston

Summary of Position

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.

Essential Duties & Responsibilities

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.
• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.
• Consistently achieves at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintains and updates work schedules using Microsoft Outlook.
• Assists with construction and presales as needed.
• Assists with re-equips extractions and installations.
• Maintains company vehicle inventory and cleanliness.
• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Minimum 1 -3 years of experience in mechanical and electrical service background, highly desired
• Experience working in a fitness club, preferred
• Must have a “clean” driving record and valid driver’s license
• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook
• Dependable, responsible and takes initiative
• Works well independently and on a team
• Strong customer service skills and a highly effective communicator

Physical Demands

• Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.
• Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Average hearing and voice projection abilities to participate in phone/web communications, one-on-one conversations, and large group meetings.
• High visual demand, with ability to view close-up and color documents and spreadsheets, both in print format and on computer screens.

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Years and depth of experience
• Performance History
• Geographic economic conditions, such as cost of living and local wage benchmarks