Facilities Technician

Core Development & Management; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Core Development & Management is seeking a Facilities Technician to perform day-to-day service and maintenance on cardio and strength equipment across assigned clubs. You will handle preventative maintenance, administrative duties, and help maintain a safe, clean environment to support member experience.

You will use Outlook for scheduling, log work in the ticketing system, and coordinate with the Facilities Manager.

Qualifications

• 1–3 years of mechanical and electrical service experience.
• Experience in a fitness club preferred.
• Must have clean driving record and valid driver’s license.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Repair out-of-order equipment as requested and obtain sign-off from club staff.
• Communicate daily with the Facilities Manager on progress and obstacles.
• Consistently meet KPI targets and maintain quality standards.
• Manage all aspects of the club helpdesk ticketing system.
• Perform thorough club walk-throughs for preventative maintenance and equipment needs.

Skills

Mechanical service

Electrical service

Customer service

Job description

Summary Of Position

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.
• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.
• Consistently achieves at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintains and updates work schedules using Microsoft Outlook.
• Assists with construction and presales as needed.
• Assists with re-equips extractions and installations.
• Maintains company vehicle inventory and cleanliness.
• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assists other Facilities team members as needed.

Essential Duties & Responsibilities

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.
• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.
• Consistently achieves at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintains and updates work schedules using Microsoft Outlook.
• Assists with construction and presales as needed.
• Assists with re-equips extractions and installations.
• Maintains company vehicle inventory and cleanliness.
• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Minimum 1 -3 years of experience in mechanical and electrical service background, highly desired
• Experience working in a fitness club, preferred
• Must have a “clean” driving record and valid driver’s license
• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook
• Dependable, responsible and takes initiative
• Works well independently and on a team
• Strong customer service skills and a highly effective communicator

Physical Demands

• Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.
• Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Average hearing and voice projection abilities to participate in phone/web communications, one-on-one conversations, and large group meetings.
• High visual demand, with ability to view close-up and color documents and spreadsheets, both in print format and on computer screens.

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks