Facilities Technician

Core Development & Management; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Core Development & Management is seeking a Facilities Technician to perform day-to-day service and maintenance on cardio and strength equipment at multiple club locations. You will handle repairs, preventative maintenance, and helpdesk tickets, while coordinating with the Facilities Manager to ensure a high-quality member experience.

Required are 1–3 years in mechanical/electrical service, a clean driving record, and proficiency with Word, Excel, and Outlook.

Qualifications

• 1–3 years of mechanical/electrical service experience.
• Experience working in a fitness club is preferred.
• Valid driver’s license and clean driving record.
• Basic computer skills including Word, Excel and Outlook.
• Dependable, responsible and proactive with strong communication.

Responsibilities

• Repair out-of-order equipment and obtain staff sign-off.
• Communicate with Facilities Manager daily on progress.
• Meet KPI targets and maintain performance standards.
• Own the helpdesk ticketing system for assigned clubs.
• Conduct preventative maintenance walks of clubs and maintain supplies.
• Update schedules in Microsoft Outlook.
• Assist with construction, presales, and re-equipment projects.
• Manage company vehicle inventory and cleanliness.
• Document all work on warranted equipment and target warranty work time.
• Support other Facilities team members as needed.

Skills

Mechanical service

Electrical service

Customer service

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.


• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.


• Consistently achieves at-standard results on the KPI scorecard.


• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.


• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.


• Maintains and updates work schedules using Microsoft Outlook.


• Assists with construction and presales as needed.


• Assists with re-equips extractions and installations.


• Maintains company vehicle inventory and cleanliness.


• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.


• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Minimum 1 -3 years of experience in mechanical and electrical service background, highly desired


• Experience working in a fitness club, preferred


• Must have a “clean” driving record and valid driver’s license


• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook


• Dependable, responsible and takes initiative


• Works well independently and on a team


• Strong customer service skills and a highly effective communicator

Physical Demands

• Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.


• Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.


• Will occasionally encounter toxic chemicals during shift.


• Average hearing and voice projection abilities to participate in phone/web communications, one-on-one conversations, and large group meetings.


• High visual demand, with ability to view close-up and color documents and spreadsheets, both in print format and on computer screens.

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Years and depth of experience


• Performance History


• Geographic economic conditions, such as cost of living and local wage benchmarks