Facilities Supervisor

New Destiny Housing Corporation; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and paid holidays

401(k)

Job summary

New Destiny Housing Corporation in New York City seeks a Director of Property Management to lead operations across 12 buildings and 300+ apartments, ensuring safety, maintenance, and compliance.

The role manages Building Superintendents, oversees work orders, budgets, and vendor contracts, and coordinates trauma-informed services for residents, with travel across all five boroughs.

Qualifications

• High School diploma or equivalent preferred.
• 5-8 years in building maintenance, repair, and property management.
• 2 years in supportive housing preferred.
• Valid driver’s license and car to travel between sites.
• Experience using app-based and web-based property management systems.

Responsibilities

• Oversee daily facilities operations across 12 buildings and 300+ apartments.
• Supervise Building Superintendents and coordinate with staff on projects.
• Manage work orders, budgets, and vendor contracts.
• Ensure compliance with building and safety codes; address violations promptly.
• Provide trauma-informed guidance to staff handling tenant interactions.
• Travel across the five boroughs as needed; respond to emergencies 24/7.

Skills

Building maintenance

Staff supervision

Trauma-informed care

Communication

Problem-solving

Time management

Education

High School diploma or equivalent

Tools

Rent Manager

Job description

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

Exempt

Director of Property Management

Property Management

902 Jennings Street with required travel throughout all boroughs.

Job Purpose

Under the supervision of the Director of Property Management, the Facilities Supervisor leads and manages New Destiny Housing properties across New York City. This currently includes over 300 apartments across twelve buildings, mostly in the Bronx, but throughout the city. The Facilities Supervisor is responsible for ensuring the daily operational efficiency and maintenance of all buildings and their systems (electrical, HVAC, plumbing, and fire). The Facilities Supervisor is responsible for supervising all Building Superintendents and working alongside staff to complete projects, including handling some of the physical aspects of the work as required.

Duties and Responsibilities

New Destiny is staffed by an extraordinary group of hard-working professionals that are fully committed to our mission to end the cycle of homelessness and abuse. We believe all staff working with our tenants and clients, starting with our social services team but including building staff and management, should receive trauma-informed training and be committed to helping our survivors find stability. The responsibilities include:

Building Oversight

• Manages the facilities work order portal to ensure service requests are assigned and handled in appropriate timeframes based on priority.
• Oversee purchasing for all sites, managing a supplies budget for each location. Oversee the monthly inventory of supplies at each individual site.
• Oversee all third-party contracted services. Manage all proposal/bid requests for large-scale projects and repairs.
• Ensure compliance with all building, health, fire, and safety codes. Prevent violations whenever possible and be responsible for addressing violations fully and immediately when/if they do occur. This will include attending hearings to rectify violations such as with ECB, DOB, FDNY, DOS, and HPD.
• Schedule and conduct apartment and building inspections annually. Ensure all repairs needed are scheduled and completed by the Building Superintendent and staff.
• Work closely with on-site social service staff with building issues that affect the tenants and office spaces, including working together to meet tenant needs and timely communication.
• Gathers footage from surveillance cameras to provide for any tenant lease violations or incidents.
• Must be available for supporting building emergencies 24/7.

Staff Oversight

• Handles the allocation of and determines the need for overtime assignments. Reviews timesheets with attention to accuracy, manages time leave for staff to ensure coverage.
• Responsible for developing performance plans, and staff evaluations, leading disciplinary discussions and follow up with staff when necessary.
• Provide guidance and instruction to staff on handling tenant interactions with a trauma-informed lens. Understand trauma-informed practices and working with domestic violence survivors.
• Provide and/or arrange for staff training on building operations, government regulations, safety procedures, etc.
• Monitor data and reports from New Destiny Housing, funders, and other government agencies. Prepare responses as appropriate.

Requirements

• Work closely with property management and supers to assist in ensuring the ongoing maintenance of the buildings.
• Always maintains a professional demeanor. Interacts positively with others to meet organization’s objectives.
• Uses the app-based program Rent Manager to update maintenance records and organize and complete work orders.
• Yearly commitment to training in trauma-informed care and working with survivors of domestic violence.
• Ability to communicate, manage, and complete multiple tasks at once.
• Excellent customer service skills, handling matters in a courteous and timely manner.
• Provide support with answering emails and phone calls pertaining to maintenance.

Qualifications

• High School diploma or equivalent is preferred.
• A minimum of 5-8 years in building maintenance, repair, and property management experience.
• A minimum of 2 years working in supportive housing is preferred.
• Valid driver’s license and car are required to travel between job sites.
• Experience using app-based and web-based property management and maintenance systems.
• Excellent organizational, communication, writing, and computer skills.
• Strong interpersonal and problem-solving skills with the ability to troubleshoot various issues independently.
• Experience in general maintenance is required.
• Experience in carpentry, plumbing, electrical and general renovations is required.
• Plumbing and electrical licenses preferred.
• Ability to walk buildings and lift up to 50lbs.Thorough knowledge of building and maintenance equipment, tools, materials, and practices of the building and mechanical trades.
• Position is mostly in person with some flexibility. Travel throughout the five boroughs is required.
• Bilingual in both English and Spanish is strongly preferred.

The salary for this position is $90,000. This is a full-time position with a benefits package including medical, dental, vision, short disability, PTO paid holidays and 401(k). EOE