Facilities Services Support - Customer & Vendor Liaison

Dondlinger & Sons Construction Co.; Wichita, Northern (KS, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Coverage

401K/Retirement

Employee Stock Ownership Program

Holiday Pay

Paid Time Off

Great work environment

Weekly pay

Job summary

Dondlinger Construction Company is seeking a Facility Services Customer Support professional in Wichita to provide administrative support throughout the client lifecycle. You will handle service order tracking, vendor coordination, and cross-team communication.

Hours are generally 8:00 am–5:00 pm Monday–Friday with occasional off-hour orders. A high school diploma and proficiency in Microsoft Office are required, and familiarity with FEXA software is a plus.

Qualifications

• Excellent written and verbal communications skills.
• Must be able to multi-task.
• Coachable with willingness to learn.

Responsibilities

• Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
• Provide administrative support to the service ticket tracking for all assigned client work orders.
• Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
• Responsible for actively processing service orders with both new and recurring.
• Support teams with the Facilities Coordinators to keep projects moving forward at all times.
• Engages vendors to meet the needs of work orders as written.
• Analyzes and determines needs of customer to decide on necessary scope of work.
• Oversees progress of work orders from inception to completion.
• Helps to resolve issues and refers significant issues to supervisor.
• Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
• Reviews vendor invoices for accuracy before sending to accounting for processing.
• Ensures vendors understand scope of work and help to define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Skills

Excellent communication

Microsoft Office

Multitask

Team player

Attention to detail

Education

High School Diploma or GED

Tools

FEXA software

Job description

Dondlinger Construction Company is seeking a Facility Services Customer Support professional in Wichita to provide administrative support throughout the client lifecycle. You will handle service order tracking, vendor coordination, and cross-team communication.

Hours are generally 8:00 am–5:00 pm Monday–Friday with occasional off-hour orders. A high school diploma and proficiency in Microsoft Office are required, and familiarity with FEXA software is a plus.