Facilities & Resident Experience Coordinator

Erickson Senior Living; Overland Park (KS); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401k with company match

Onsite medical centers

Job summary

Tallgrass Creek by Erickson Senior Living in Overland Park, Kansas, is seeking a Facilities Coordinator to synchronize General Services activities for assigned neighborhoods. The role involves coordinating re-occupancies, overseeing contractors, and communicating with residents and staff to ensure smooth operations.

You will inspect facilities, address issues, and maintain service levels while delivering excellent customer service.

Qualifications

• Experience in an office environment or facilities-related role preferred.
• Valid driver’s license required.
• Ability to stand/walk for extended periods and safely lift/move items.
• Knowledge of building systems preferred.
• Ability to resolve resident complaints in a friendly, professional manner.

Responsibilities

• Coordinate re-occupancies of units in assigned neighborhoods.
• Oversee special projects following up on major issues impacting resident apartments or hallways.
• Select and supervise outside contractors for projects.
• Explain operations of General Services to new residents.
• Investigate complaints, suggestions and occurrences.
• Audit facilities for proper maintenance, repair and cleanliness; coordinate repairs with relevant departments.
• Deliver high-quality customer service by building positive relationships and resident satisfaction.

Skills

Customer service

Autonomy

Dispute resolution

Building systems knowledge

Mobility/standing

Job description

Location:

Tallgrass Creek by Erickson Senior Living

Join our team as a Facilities Coordinator, where you'll synchronize the activities of the General Services Department for assigned neighborhoods.

The Coordinator will liaise between General Services and resident/staff as well as mange the work of outside contractors.

Compensation: Starting at $25/hour, based on experience

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
  
  

How You Will Make An Impact

• Coordinate re-occupancies of units in assigned neighborhoods
• Coordinates special projects as a follow up to major issues that impact resident apartments/resident building hallways, etc.
• Select and oversee the work of outside contractors for projects.
• Communicate with new residents to explain the operation of each department within General Services
• Investigate complaints, suggestions, and occurrences
• Audit all facilities for proper maintenance, repair, and cleanliness; coordinates needed repairs with the appropriate department(s)
• Deliver high-quality customer service by building positive relationships and ensuring resident satisfaction.
  
  

What You Will Need

• Preferred: 1 year experience in an office environment or within a department with responsibility for facilities management
• Valid driver’s license
• Ability to stand and walk for extended periods and safely lift, carry, and move heavy items as needed.
• Working knowledge of building systems preferred
• Ability to assess resident or other complaints and resolve disputes in a friendly and professional manner
• Customer service experience preferred
• Ability to work autonomously
  
  

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Tallgrass Creek is a beautiful 65-acre continuing care retirement community located in Overland Park, Kansas, just minutes from the Kansas-Missouri border. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Tallgrass Creek helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.