Facilities Operations Manager

LifeWorks Restaurant Group; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

LifeWorks Restaurant Group is seeking a Supervisory Operations professional to oversee Duplicating, Mailroom, and Reception services in our New York area operations. The role focuses on coordinating daily workflows, maintaining records, and ensuring service quality while supporting process improvements and cross-functional collaboration across multiple departments.

The position emphasizes hands-on supervision, onboarding of new staff, and maintaining security and compliance in a fast-paced

Qualifications

• 3+ years of experience in duplicating, mailroom, reception, administrative support, operations coordination, or a related field
• Ability to coordinate work across multiple service areas while maintaining accuracy, professionalism, and timely communication
• Proficiency in Microsoft 365 applications, including Outlook, Excel, and Word
• Strong organizational skills with attention to detail, service quality, and follow-through
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Experience supporting operational workflows, coordinating requests, monitoring service activity, and escalating issues as appropriate
• Knowledge of quality control, process improvement, and service follow-up practices
• Ability to identify process gaps and recommend practical operational improvements
• Ability to communicate process updates and support consistent implementation of departmental procedures
• Ability to handle confidential and sensitive information with discretion
• Working knowledge of duplicating equipment and processes, mailroom operations, and reception/front desk support
• Basic math skills, including addition, subtraction, multiplication, and division
• Strong customer service skills with the ability to interact effectively with clients, attorneys, staff, vendors, and visitors
• Ability to prepare updates, summaries, and recommendations based on operational data and service activity
• Flexibility, patience, diplomacy, and strong problem-solving abilities

Responsibilities

• Coordinate daily operations for Duplicating, Mailroom, and Reception services, ensuring deadlines, coverage requirements, service expectations, and quality standards are met
• Monitor incoming requests, track project status, maintain workflow records, and provide timely updates on service activity
• Prioritize requests, coordinate large projects, balance competing deadlines, and support resource planning under management direction
• Identify workflow gaps, service delays, and process improvement opportunities to enhance efficiency, accuracy, and customer service
• Review completed work for accuracy, consistency, timeliness, and compliance with departmental procedures
• Maintain operational documentation, workflow logs, service reports, schedules, coverage plans, and tracking databases to support accountability, service consistency, document security, and legal compliance
• Assist management in reviewing service metrics, usage trends, backlog activity, supply requirements, and cost-effective operational practices; recommend process improvements as appropriate
• Monitor service levels, turnaround times, and recurring issues to support timely request completion and consistent service delivery
• Coordinate with approved vendors regarding supplies, equipment maintenance, repairs, and service requests
• Communicate workflow changes, procedural updates, and departmental guidelines to support consistency across teams
• Provide onboarding support and procedural guidance to new or temporary team members without supervisory authority
• Support Mailroom operations, including mail distribution, messenger requests, litigation bags, and package handling
• Support Reception operations, including front desk coverage, visitor assistance, conference room coordination, and phone support
• Manage inventory and supply ordering for Duplicating, Mailroom, and Reception functions
• Respond to service inquiries, resolve routine issues, and escal
• Follow departmental policies, confidentiality standards, security protocols, visitor procedures, and firm compliance requirements
• Perform preventive maintenance on copiers, bindery, and mailroom equipment, coordinating repairs as needed
• Provide cross-functional support across Duplicating, Mailroom, Reception, and other administrative services
• This is a working supervisor role and may provide operational support during staffing shortages or periods of increased workload
• Perform other duties as assigned

Skills

Customer service

Multitasking

Communication

Problem solving

Attention to detail

Time management

Tools

Microsoft 365

Outlook

Excel

Word

Workflow software

Ticketing systems

ServiceNow

iManage

Job description

Job Description

LifeWorks Restaurant Group crafts thoughtful, chef-led dining and hospitality experiences designed around the people and places we serve. From the first conversation, our teams work as true partners with our clients, shaping everything from the design of a space to the way the experience comes to life. We craft thoughtful, elevated experiences that leave people more inspired, more connected, and genuinely cared for. LifeWorks Restaurant Group is part of Aramark's Workplace Experience Group. Learn more at lifeworksrestaurantgroup.com. Imagination Well Served. Home - LifeWorks Restaurant Group

LifeWorks Restaurant Group crafts thoughtful, chef-led dining and hospitality experiences designed around the people and places we serve. From the first conversation, our teams work as true partners with our clients, shaping everything from the design of a space to the way the experience comes to life. We craft thoughtful, elevated experiences that leave people more inspired, more connected, and genuinely cared for. LifeWorks Restaurant Group is part of Aramark's Workplace Experience Group. Learn more at lifeworksrestaurantgroup.com. Imagination Well Served. Home - LifeWorks Restaurant Group

The Supervisor, Operations supports and coordinates daily workflow, service quality, service-level expectations and operational needs across the Duplicating, Mailroom and Reception departments. This role assists with coordinating requests, monitoring job progress and backlogs, maintaining accurate records, tracking service activity, supporting front desk coverage and guest services, coordinating follow-up with approved vendors and service providers, and helping ensure departmental work is completed accurately, efficiently, securely and in accordance with firm policies, service expectations, confidentiality requirements and deadlines. The position also supports business improvement efforts by identifying process gaps, assisting with quality control follow-up, communicating workflow updates, supporting procedural consistency and recommending operational improvements to management.

Compensation Data

COMPENSATION: The Salaried rate for this position is $80,000.00? to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Coordinate daily operations for Duplicating, Mailroom, and Reception services, ensuring deadlines, coverage requirements, service expectations, and quality standards are met.
• Monitor incoming requests, track project status, maintain workflow records, and provide timely updates on service activity.
• Prioritize requests, coordinate large projects, balance competing deadlines, and support resource planning under management direction.
• Identify workflow gaps, service delays, and process improvement opportunities to enhance efficiency, accuracy, and customer service.
• Review completed work for accuracy, consistency, timeliness, and compliance with departmental procedures.
• Maintain operational documentation, workflow logs, service reports, schedules, coverage plans, and tracking databases to support accountability, service consistency, document security, and legal compliance.
• Assist management in reviewing service metrics, usage trends, backlog activity, supply requirements, and cost-effective operational practices; recommend process improvements as appropriate.
• Monitor service levels, turnaround times, and recurring issues to support timely request completion and consistent service delivery.
• Coordinate with approved vendors regarding supplies, equipment maintenance, repairs, and service requests.
• Communicate workflow changes, procedural updates, and departmental guidelines to support consistency across teams.
• Provide onboarding support and procedural guidance to new or temporary team members without supervisory authority.
• Support Mailroom operations, including mail distribution, messenger requests, litigation bags, and package handling.
• Support Reception operations, including front desk coverage, visitor assistance, conference room coordination, and phone support.
• Manage inventory and supply ordering for Duplicating, Mailroom, and Reception functions.
• Respond to service inquiries, resolve routine issues, and escal
• Follow departmental policies, confidentiality standards, security protocols, visitor procedures, and firm compliance requirements.
• Perform preventive maintenance on copiers, bindery, and mailroom equipment, coordinating repairs as needed.
• Provide cross-functional support across Duplicating, Mailroom, Reception, and other administrative services.
• This is a working supervisor role and may provide operational support during staffing shortages or periods of increased workload.
• Perform other duties as assigned.

Management of Onsite Aramark Resources

• Approve weekly timesheets and process payroll for designated onsite Aramark resources.
• Perform monthly fiscal close activities, including reconciliations and invoice preparation.
• Conduct annual performance evaluations for Aramark resources and deliver performance feedback in accordance with Aramark operational requirements.

This position has no supervisory authority and does not manage, coach, discipline, interview, hire, terminate or evaluate STB employees

Qualifications

Required Qualifications

• 3+ years of experience in duplicating, mailroom, reception, administrative support, operations coordination, or a related field
• Ability to coordinate work across multiple service areas while maintaining accuracy, professionalism, and timely communication
• Proficiency in Microsoft 365 applications, including Outlook, Excel, and Word
• Strong organizational skills with attention to detail, service quality, and follow-through
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Experience supporting operational workflows, coordinating requests, monitoring service activity, and escalating issues as appropriate
• Knowledge of quality control, process improvement, and service follow-up practices
• Ability to identify process gaps and recommend practical operational improvements
• Ability to communicate process updates and support consistent implementation of departmental procedures
• Ability to handle confidential and sensitive information with discretion
• Working knowledge of duplicating equipment and processes, mailroom operations, and reception/front desk support
• Basic math skills, including addition, subtraction, multiplication, and division
• Strong customer service skills with the ability to interact effectively with clients, attorneys, staff, vendors, and visitors
• Ability to prepare updates, summaries, and recommendations based on operational data and service activity
• Flexibility, patience, diplomacy, and strong problem-solving abilities

Preferred Qualifications

• 5+ years of experience in a law firm or corporate environment supporting duplicating, mailroom, reception, administrative operations, or shared services
• Experience using workflow, ticketing, reporting, or operational tracking systems
• Experience with platforms such as Workday, viaPeople, iManage, Copitrak, ServiceNow, or similar business applications

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.