Facilities & Operations Associate, Guest Experience

Fidelity Management & Research Company; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Fidelity TalentSource is seeking an Associate, Facilities & Operations to work in Albuquerque, NM. You will support hospitality service execution, onsite service delivery, and ensure a vibrant workday for Fidelity associates.

Reporting to the Director of Facilities & Operations, you will collaborate with Facilities, Amenities, Security, On-Site Tech Support, and Associate Experience teams to execute business priorities regionally.

Qualifications

• Undergraduate degree or relevant experience.
• Hospitality experience is required and cross-functional team management is preferred.
• Experience in the Financial Services industry is valued.
• Physical requirement to lift up to 20 lbs and walk through buildings.
• Extended hours (morning or evening) to support projects.

Responsibilities

• Ensure local site operates to Fidelity Real Estate standards.
• Identify and resolve issues with cleaning, amenity spaces, and conference room equipment.
• Know and implement building safety plans.
• Support initiatives to create connections between associates via events and communications.
• Validate execution of global experience standards and SOPs.

Skills

Excel

Communication skills

Networking

Problem solving

Team collaboration

Microsoft Office

Education

Undergraduate degree or relevant experience

Tools

Microsoft Office Suite

Job description

Fidelity TalentSource is seeking an Associate, Facilities & Operations to work in Albuquerque, NM. You will support hospitality service execution, onsite service delivery, and ensure a vibrant workday for Fidelity associates.

Reporting to the Director of Facilities & Operations, you will collaborate with Facilities, Amenities, Security, On-Site Tech Support, and Associate Experience teams to execute business priorities regionally.