Facilities and Operations Associate

Fidelity TalentSource; Albuquerque (NM); On-site; USD 48,000 - 72,000; Full time

Job summary

Fidelity Investments is seeking an Associate, Facilities & Operations to support the Albuquerque, NM workspace. The role focuses on hospitality service execution, onsite service delivery, and maintaining a vibrant, productive workday for Fidelity associates.

Reporting to the Director of Facilities & Operations, you will collaborate with the broader workspace experience team to ensure strategic alignment and execution of business priorities for the region.

Qualifications

• Hospitality experience required.
• Cross-functional team management experience preferred.
• Experience in Financial Services valued.
• Physical requirement to lift up to 20 lbs and walking through buildings.
• Extended hours required (morning or evening) to support projects.

Responsibilities

• Ensure the local site functions to Fidelity Real Estate standards and advise on repairs or updates.
• Identify and resolve issues with cleaning, amenity spaces and conference room equipment.
• Know and implement building safety plans.
• Support initiatives to connect associates through workspace events and communications.
• Validate execution of global experience standards and SOPs.

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Associate, Facilities & Operations to work in Albuquerque, NM!

Join the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the Director of Facilities & Operations. In this role you will focus on hospitality service execution, onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates. You will be an ambassador of the company and responsible for meeting our global service promise standards and programs.

The role is also responsible for delivering on strategy while providing cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.

Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience satisfaction, and contributing to the retention of our talent in the organization.

The Team

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Fidelity Real Estate runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is associate and customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.

The Expertise You Have

• Proven ability in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.
• Experience within the Financial Services industry is valued.
• Physical requirement’s ability to lift up to 20lbs include walking through buildings and
• Extended hours required (morning or evening) to support projects or activities.

The Skills You Bring

• Excel with meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor
• Have a consumer-first mentality with ability to identify and deliver against unmet needs
• Excellent communication and social skills and proficiency to influence others and form relationships
• Exhibit confidence in communication
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic
• Detail oriented with outstanding prioritization skills.
• Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach
• You are proficient with Microsoft Office suite

The Value You Deliver

• Ensure the local site is functioning to quality standards and making recommendations to Real Estate teams if repairs or updates are required.
• Identify and resolve issues with cleaning, amenity spaces and conference room equipment.
• Know and be able to implement building safety plans.
• Support the execution of initiatives designed to create connections between associates, including real estate workspace experience events, communications, and building walk-throughs.
• Validating execution of global experience standards and standard operating procedures

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.