Facilities Operations Analyst

EMCOR Group, Inc.; Chesapeake, Northern (VA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

EMCOR Group, Inc. is seeking a Facility Operations Analyst to manage landlord work orders and oversee the reopening of stores closed due to facilities issues. You will coordinate with internal teams and external partners to ensure timely maintenance and store readiness.

Responsibilities include guiding work assignments to third-party maintenance partners and monitoring progress to meet brand standards across multi-site operations.

Qualifications

• Minimum high school diploma. Some college preferred.
• 2+ years of experience in project management, facilities management, construction management, or related fields.
• Industry certifications such as CAPM, PMP, CFM, or similar preferred.
• Experience with retail facilities management in multi-location real estate organization.
• Proficiency with Microsoft Excel, Word, Outlook; CRM experience preferred.

Responsibilities

• Landlord Work Order Management: manage landlord maintenance, repairs, and landlord obligations.
• Temporary Store Closure Management: coordinate actions to reopen stores quickly.
• Act as primary contact for Temporary Closed Stores Team and improve communications and reporting.
• Coordinate with cross-functional teams (Construction, Property Management, Asset Protection, Landlord management).
• Provide guidance to third-party maintenance partners and ensure work aligns with brand standards.

Skills

Excel/Word/Outlook

CRM experience

Relationship management

Communication skills

Data interpretation

Analytical/problem solving

Attention to detail

Vendor/contract coordination

Education

HS Diploma

Some college preferred

2+ years project/facilities management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM systems

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

The Facility Operations Analyst is responsible for managing work orders for which landlords are responsible, and for reopening stores that have been closed due to facilities related issues.

Responsibilities also include providing guidance to assigning work to associates of third-party maintenance partners [EMCOR].

Essential Duties & Responsibilities

Landlord Work Order Management: Manages the timely completion of landlord maintenance and repair obligations as well as required landlord repairs. The position requires regular, ongoing engagement with Family Dollar’s landlords to ensure that repairs are completed in a timely manner and that stores remain open and maintained to brand standards. The Analyst will execute the complete process of identifying landlord responsibilities, requesting landlord performance of lease obligations, monitoring compliance and addressing remedies for noncompliance as necessary. Focus areas include, but are not limited to, landlord’s successful maintenance of roof, structure, parking and safety systems necessary to provide safe, clean and successful shopping environments.

Temporary Store Closure Management: Supports the portfolio of Temporary Closed Stores that require timely completion of maintenance and repair actions. The position requires regular, ongoing engagement and coordination with cross-functional teams (from Construction, Property Management, Asset Protection, and Landlord management divisions), with the explicit objective of reducing the time it takes to re-open stores.

This position’s purpose is to provide a primary point of contact for the Temporary Closed Stores Team and to enhance communications, visibility of closed stores, turnovers, coordination, and reporting of between Store Operations Department, Property Management, Construction Department’s Multi-Functional Team).

Other duties as required.

Qualifications

Education

(HS Diploma, Under/Graduate Degree, etc.)

Minimum high school diploma. Some college preferred.

Business Experience

(prior years work/related experience)

2+ years of experience in project management, facilities management, construction management, or related fields.

• Experience with retail facilities management in multi-location real estate organization.
• Experience in Construction Management, Facilities Management, Project Management, Business, or related field is preferred but not required; equivalent experience will be considered.

Licenses/Certifications

Industry certifications such as CAPM, PMP, CFM, or similar preferred.

Language Skills

Technical Qualifications & Skills

Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.

Strong relationship management and communication skills with the ability to influence stakeholders and peers. Excellent interpersonal skills and ability to communicate effectively at all levels in the organization.

Strong relationship management and communication skills with the ability to influence stakeholders and peers.

Data oriented and can interpret and synthesize data into information that will inform business decisions.

Exceptional attention to detail and work well under tight deadlines.

Understanding of basic construction practices related to and including coordination with trades, permitting considerations, and site readiness.

Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy.

Geographic Disclosure

#EFS