Facilities Manager (Johns Hopkins Facilities and Real Estate)

The Johns Hopkins University; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

The Johns Hopkins University is seeking a Facility Manager to oversee operational performance and service delivery across its campus facilities. This role includes monitoring facility conditions, coordinating maintenance activities, and serving as the main point of contact for building occupants.

The ideal candidate will have a Bachelor's degree, five years of experience in facilities operations, and strong organizational skills. Working knowledge of building systems and proficiency with CMMS platforms are also required.

Qualifications

• Five years of experience in facilities operations or property management.
• Ability to manage competing priorities in a dynamic environment.
• Effective communication with various stakeholders.

Responsibilities

• Monitor facility conditions and ensure issues are resolved promptly.
• Track maintenance activities and support operational readiness.
• Coordinate communication among maintenance, utilities, and custodial teams.

Skills

Coordination across teams

Problem-solving

Organizational skills

Effective communication

Education

Bachelor’s Degree in Facilities Management or related field

Tools

CMMS platforms

Job description

Overview

We are seeking a Facility Manager who will be responsible for the operational performance, reliability, and service delivery of a portfolio of campus facilities, including academic, research, and high-visibility institutional buildings. This role serves as the primary point of coordination across maintenance, utilities, custodial, and other support functions, ensuring facilities operate effectively and that issues are identified and resolved in a timely manner. The position supports both ongoing operations and the transition of new or renovated facilities into stable operation, while maintaining a high level of responsiveness to building occupants and stakeholders.

Responsibilities

• Facility Performance & Operations: Monitor day-to-day facility conditions, with particular attention to complex and high-visibility environments.
• Ensure issues impacting building performance are identified, communicated, and followed through to resolution in a timely manner.
• Track maintenance activity, including preventive and reactive work, to support completion and follow-through.
• Identify recurring issues and coordinate with operations teams to drive follow-through and resolution.
• Coordinate across maintenance, utilities, custodial, and grounds teams, facilitating communication and alignment to support effective service delivery.
• Support prioritization of work impacting assigned facilities in coordination with operational teams.
• Serve as a primary point of contact for building occupants, departments, and administrative stakeholders.
• Communicate planned work, service impacts, and issue resolution status.
• Maintain a high level of responsiveness and professionalism in addressing stakeholder concerns and service needs.
• Support operational readiness and transition activities associated with new or renovated facilities.
• Coordinate with project teams, contractors, and internal operations staff during turnover and post-occupancy phases.
• Track and follow up on post-occupancy issues to support stabilization of building systems and operations.
• Utilize CMMS and related systems to monitor work activity and track building-related issues.
• Support accurate documentation and tracking of maintenance activities.
• Assist in identifying trends and opportunities for operational improvement.

Minimum Qualifications

• Bachelor’s Degree in Facilities Management, Engineering, Business, or related field, or equivalent combination of education and relevant experience.
• Five years of experience in facilities operations, property management, or a comparable operational environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
• Demonstrated ability to coordinate across multiple teams and manage competing priorities in a dynamic environment.
• Strong organizational and problem-solving skills.
• Demonstrated ability to operate effectively in complex, fast-paced environments with competing priorities and evolving conditions.
• Effective communication skills, with the ability to work with a range of stakeholders.
• Experience using Computerized Maintenance Management Systems (CMMS) or similar platforms.
• Demonstrated ability to respond effectively to changing operational conditions and urgent issues.
• Demonstrated ability to influence outcomes and coordinate work across teams without direct supervisory authority.

Technical Qualifications And Specialized Certifications

• Working knowledge of building systems (HVAC, electrical, plumbing).
• Familiarity with CMMS platforms and operational tracking tools.
• General familiarity with safety practices and regulatory requirements.

Preferred Qualifications

• Experience in higher education or large, complex campus environments.
• Familiarity with building systems, including HVAC, electrical, and plumbing systems.
• Experience supporting building turnover, commissioning, or post-occupancy operations.
• Experience using data to support operational decision-making.
• Demonstrated ability to work effectively in cross-functional environments.

Physical Requirements

• Ability to walk and inspect facilities regularly.
• Ability to access building infrastructure and mechanical areas.
• Availability to respond to urgent facility issues as needed.