Senior Operations Manager

H-E-B, Inc.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

H-E-B, Inc. is seeking a Warehouse or Transportation Facility Leader to manage day-to-day operations for a single facility, ensuring policies are interpreted and applied, and Partners are trained and compliant with established practices.

The role emphasizes driving performance, staffing decisions, and cross-functional collaboration to achieve safety, efficiency, and customer service goals.

Qualifications

• Experience leading distribution/logistics operations.
• Experience presenting to senior leadership.
• Related degree or training or equivalent work experience.

Responsibilities

• Lead day-to-day operations for a single facility or function.
• Provide cross-functional direction aligning with strategy and future vision.
• Deliver training, coaching, and development for Partners and Leaders.
• Monitor KPIs and align with long-term operational goals.
• Define staffing criteria and authorize staffing requisitions.
• Execute change management and cross-functional communications plans.
• Develop forecasting models to meet customer service requirements.
• Maintain facility safety and HACCP compliance.
• Prepare related reports and audit current procedures.

Skills

Leadership

Communication

Analytical

Negotiation

PC skills

Multitasking

Education

Related degree or equivalent training

Tools

Spreadsheets

Presentations

PowerPoint

Job description

Job Summary

As a Warehouse or Transportation Facility Leader, you'll manage day-to-day operations for a single facility or function. You'll support development, interpretation, and implementation of policies and procedures, and ensure Partners are trained and comply with established practices.

Key Responsibilities & Essential Functions

• Leadership / Management:
• Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving Partner-related matters)
• Provides direction for facility in compliance with Division's overall strategy; collaborates with cross-functional teams to establish future direction and vision
• Provides Ops Leaders technical training, coaching, and developmental opportunities
• Works enterprise wide to ensure key performance indicators are business-appropriate; notifies facility leaders of long-term operational goals; gains commitment
• Establishes / communicates Partner Relations expectations and accountabilities to leadership team; communicates a clear understanding of pro-Partner strategies
• Assembles a strong and diverse leadership team that achieves objectives; defines hiring criteria; authorizes staffing requisitions
• Executes / sustains complex change management initiatives that align with business priorities; creates / executes cross-functional communications plan to share tactical and strategic plans and initiatives with Partners
• Periodically reviews performance expectations to ensure alignment with goals
• Creates forecasting models to ensure customer service requirements are met; leads a team that consistently meets customer needs and expectations
• Maximizes use of H-E-B assets and resources to achieve facility financial goals
• Creates / monitors Facility safety expectations; creates an atmosphere that fosters Facility compliance with policies, procedures, guidelines, and governance
• Establishes / executes a program to identify / address / resolve sanitation, safety issues
• Maintains / implements all HACCP protocol
• Prepares related reports; audits current procedures to monitor efficiency of operations

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience

• 5+ years Experience in the industry - Required
• 4+ years Experience in management - Required
• Extensive experience in distribution and logistics operations - Required
• Experience successfully implementing process improvement initiatives - Required
• Experience presenting to senior leadership and lower-level audiences - Required

Knowledge/Skills/Abilities

• Working knowledge of compliance standards in the industry, OSHA, EEOC, and employment laws, and of financial reports in assigned functional area - Required
• Advanced verbal / written communication skills - Required
• Advanced analytical skills - Required
• Negotiating and influencing skills - Required
• PC skills, including internal and external systems and programs required by the job (e.g., creating spreadsheets, graphs, charts, presentations) - Required
• Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail - Required

Education

• A related degree or comparable formal training, certification, or work experience - Required

Licenses/Certifications

• Successful completion of assigned leadership and development classes - Required

Physical Demands & Working Conditions

• Function in a fast-paced distribution center and office environment
• Travel by car or plane with overnight stays
• Work flexible and/or rotating schedules, including overnights, weekends, and holidays

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.