Facilities Management Vice President

SMBC; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC is seeking a Senior Critical Facilities Manager to lead the North America facilities team, overseeing operation, maintenance and security of data centers and IT/LAN rooms. You will drive uptime, safety, and cost-effective improvements while coordinating with engineering, IT and security across multiple business units.

The role requires 15+ years in Real Estate/Facilities with 5+ years in a senior capacity, strong leadership, and deep knowledge of mission-critical systems.

Qualifications

• 15+ years of Real Estate/Facilities experience, with at least the last 5+ years in a senior role managing critical facilities.
• Proven leader who can build, develop and lead a team of professionals.
• Deep understanding of mission critical equipment and operations.
• Strong client focus and responsiveness to business needs.
• Excellent communication, presentation, and executive-facing skills.

Responsibilities

• Oversee North America critical facilities operations, maintenance, and compliance for uptime and safety.
• Manage vendor contracts and supplier relationships; lead cost-effective improvements.
• Coordinate with engineering, IT, security, and other teams to address operational challenges.
• Direct capital programs, project delivery, and day-to-day facility activities.
• Provide SME guidance on major initiatives and ensure proper governance of contractors.

Skills

Facilities leadership

Team management

Vendor management

Data center ops

Contract management

Tools

MS Office

Job description

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

As the Supervisor of the Facilities Department, the candidate’s role encompasses overseeing the efficient management and maintenance of SMBC workspace. This includes coordinating repairs, managing facility budgets, coordinating with vendors and ensuring compliance with safety regulations.

This Critical Facilities Manager is responsible for the efficient operation, maintenance and security of critical infrastructure facilities, ensuring uninterrupted operation and adherence to safety and regulatory standards. This role involves managing a team, implementing best practices and overseeing facility performance to meet organizational objectives.

Responsibilities

• North America leader accountable for the management and day to day oversight and safe operations of SMBC's North American Critical Facilities location with a focus on maintenance, testing, commissioning small minor project delivery, moves and changes, long term strategy preparation, supplier strategy, multiple business unit liaison including the SMBC Technology group and executive reporting.
• Ensure that SMBC critical facilities maintains maximum uptime and coordinate with SMBC stakeholders when planned shutdowns are required.
• Maintain and administer vendor maintenance contracts (ex. Generator, UPS systems, Battery system, Switchgear, ATS etc...)
• Enable and lead continuous improvement and innovative approaches to the day-to-day operations, while maintaining appropriate governance and oversight of vendors and supplies. Manage and direct SMBC's project supplies to ensure they are aligned with SMBC objectives and compliant with SMBC policies, regulations and laws.
• Collaborating with cross-functional teams including engineering, IT, and security to address operational challenges and implement improvements
• Facilitate relationships throughout the business to better understand its operations and needs so that your solutions are tailored. Broaden your access to relevant resources, improve service and reduce costs through relationships with contractors and vendors. Improve workflows through internal relationships with other units such as finance, procurement and legal. Facilitate relationships with other property management functions to improve workflows and better understand project pipeline, building closures and other relevant events. Network within the industry through meetings, events and involvement with trade organizations to better understand emerging trends.
• Oversee and implement mandates for all SMBC North America critical sites including main data centers and IT/LAN rooms.
• Oversee and coordinate supporting service providers and maintenance contractors.
• Overseeing the operation, maintenance and security of critical infrastructure such as data center, facilities and power plants.
• Coordinate and facilitate all project day to day requirements, obligationsincluding moves, changes and adds.
• Participate and lead facility projects and initiatives.
• Provide Support & SME on Major Initiatives:
• Monitoring the planning, design and implementation of capital programs and acting as project SME on behalf of SMBC CRE and its service providers. Closely collaborate with service provider to ensure proper and contractual processes are implemented.
• Ensure deployment of leading industry practices related to project delivery, including leaning of project delivery processes, value engineering. Decrease design and construction schedule by implementing proven delivery methods and processes)
• Interface with building management, vendors, and cleaning staff.
• Work off hours as needed, including some weekends.
• Knowledge of facility maintenence or operations.
• Provide clear and concise written and oral communication.
• Ability to follow directions and keen attention to details.
• Detail oriented and organized, ability to work on several projects simultaneously.
• Ensures business continuity under all conditions, sometimes adverse with strict adherence to established guidelines and deadlines.
• Training and supervising staff to maintain high standards of performance and professionalism.

Qualifications and Skills

• Recommended over 15+ years of Real Estate/ Facilities experience with at least the last 5+ years in a senior role managing critical Facilities.
• Proven leader with experience in building developing and leading a team of professionals who oversee outsourced project management arrangements.
• Deep understanding of mission critical equipment.
• Proficient with Microsoft or equivalent
• Proven knowledge of all aspects of real estate projects including cost estimating, scheduling, construction contracts, value engineering, procurement methods and capital planning
• Strong client focus and responsiveness to business needs and growth.
• Well-developed communication and presentation skills including executive interaction and writing.
• Experience in supplier and contract management

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].