Facilities & Maintenance Manager

Museum-of-Ice-Cream; Boston (MA); On-site; USD 78,000 - 95,000; Full time

Benefits offered by this job

Annual pinkball event

Unlimited ice cream

Competitive pay

Advancement within organization

16 free museum tickets per year

Job summary

Museum of Ice Cream is seeking a Facilities & Maintenance Manager to oversee all facility operations across the museum, mobile units, warehouses, and pop-ups. You will ensure safety, efficiency, and brand-aligned upkeep while leading a facilities team and supporting guest experiences.

Responsibilities include coordinating vendors, supervising maintenance, managing budgets, and preparing spaces for inspections. Strong CAD literacy and 2+ years of facilities experience are required.

Qualifications

• 2+ years of facilities experience in technical/engineering operations.
• Experience coordinating teams and contractors.
• Comfort with heavy equipment handling.
• Ability to read and collaborate on CAD/technical drawings.
• Strong written and verbal communication skills.

Responsibilities

• Identify, diagnose and address day-to-day maintenance repairs involving assets.
• Develop a plan for ongoing building management maintenance.
• Ensure compliance with health and safety laws.
• Provide daily reports with action plans.
• Manage vendor/contractor relationships and invoicing.
• Lead on floor supervision during installation periods.
• Support seasonal creative elements with Production team.
• Prepare space for monthly building inspections.

Skills

Facilities experience

Team coordination

CAD

Reading plans

Verbal & written communication

Tools

CAD

3D printing

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

The Facilities and Maintenance Manager plays a key role in overseeing all facility-related operations and routine maintenance at the Museum of Ice Cream, ensuring that the museum building, mobile food trucks, warehouses, and pop-up structures are safe, well-maintained, and efficient. This role is responsible for preserving infrastructure quality, optimizing space and equipment usage, and managing operating costs within set guidelines. Additionally, the Facilities and Maintenance Manager ensures that all operations adhere to brand and industry standards, comply with health and food safety regulations, and align with the organization's values as defined by the General Manager and Operations Leadership Team.

The role also involves supervising Facilities team members and assisting in training the Service Team, ensuring high standards of facility upkeep and enabling guest-facing teams to deliver seamless and exceptional experiences. In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values, and standards of conduct.

Your day-to-day:

FACILITIES & PROJECT MANAGEMENT

• Identify, diagnose, and address day-to-day maintenance repairs & issues involving museum assets including electrical, plumbing, construction, and other miscellaneous equipment
• Develop a plan for ongoing maintenance and improvement in building management, including recurring or common issues
• Ensure 100% compliance with health and safety laws & provisions
• Provide daily reports with detailed plan of action
• Document and provide visibility to the Director of Facilities of damage or issues with the site or facilities
• Participate and support management of special projects as required to improve the museum and its facilities
• Create and maintain an active database of vendors and contractors necessary for day-to-day operations, building repairs & facilities improvements
• Relationship management of all vendors + contractors including contract negotiation for projects and timely & accurate invoicing
• Act as liaison and maintain a healthy partnership with contractors and management while managing and ensuring timely completion of all contracted work

SHOW QUALITY ASSURANCE & MAINTENANCE

• Operates, maintains and safeguards the technical assets of the Museum, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities
• Assists with the preparation and control of production budgets
• Coordinate receiving, packing & unpacking, handling, exhibition, organization, and storage of various elements
• Maintaining full inventory of tools and tool carts for resets and installations; maintaining necessary inventory and orders specialized supplies to suit the needs of the Clean Team and special projects
• Communicate all physical changes to Facilities and Production leadership for visibility and approvals in order to keep all units uniform.

DAILY OPERATIONS & LEADERSHIP

• Support the hiring of Facilities & Maintenance and Service Team members
• Provide additional "on the floor" supervision during installation periods
• Identifying, owning and managing opportunities for continuous improvement
• Provide support and leadership presence at Museum across all dayparts and weekends as needed, including as a Manager on Duty as needed
• Provide on-site coordination for delivery shifts, including weekends as needed
• Completing & filing daily reports and maintaining building inspections
• Completing maintenance and preventative maintenance tickets quickly and on time throughout daily operations and any designated 'Reset' days
• Support and install seasonal creative elements as required for the museum in coordination with the Production team
• Coordinate with Director of Facilities in preparing the space for monthly building inspections

Job Type: Full-time

Pay: $77,500.00 - $95,000.00 per year

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Necessities:

• You meet all of the requirements of a Senior Facilities Technician PLUS:
• You have 2+ years of facilities experience in technical/engineering operations, including team coordination.
• You are comfortable assisting with heavy equipment handling.
• You have the ability to read and collaborate on projects designed with industry standard software and tools (i.e. CAD, 3D printing).
• You have a basic understanding of accounting and finance principles.
• Excellent verbal and written communication skills (Bilingual a plus!)

Nice to Haves:

• Knowledge of basic accounting and finance principles
• Good analytical/critical thinking

Benefits:

• Annual pinkball (yes, it is "pink-tie" themed and you can bring a date!)
• Unlimited ice cream
• Competitive Pay
• Ability to advance within the organization
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products
• Vision, dental, and healthcare benefits
• PTO