Facilities Helpdesk Assistant

Partou UK; Denton (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Annual salary 26k

Partou Academy training

Enhanced maternity/paternity leave

Birthday off

Health & wellbeing support

EPIC platform access

Job summary

Partou UK is seeking a proactive Facilities Helpdesk Assistant at our National Support Centre in Denton. You will be the first point of contact for facilities and maintenance inquiries across our nursery network, ensuring issues are resolved quickly and efficiently.

You will log, prioritise and escalate reactive maintenance, liaise with nurseries, contractors and suppliers, monitor SLAs and support compliance documentation. An annual salary of £26,000 and training opportunities are provided.

Qualifications

• Customer-focused attitude with proactive problem solving.
• Experience handling maintenance or facilities helpdesk requests.
• Ability to log, prioritise and escalate issues effectively.

Responsibilities

• Manage incoming maintenance requests via phone, email and helpdesk systems.
• Log, prioritise and escalate reactive maintenance issues.
• Liaise daily with nurseries, contractors and suppliers.
• Monitor ticket progress and ensure SLAs are met.
• Raise and manage purchase orders and goods receipting.
• Review contractor quotations before approval.
• Support compliance documentation and records management.
• Provide feedback on contractor performance for continuous improvement.

Skills

Customer service

Phone & email handling

Liaison with contractors

Ticket monitoring

Prioritising tasks

Tools

Helpdesk software

Job description

At Partou, we're passionate about creating exceptional environments where children can learn, grow and thrive. Behind every successful nursery is a dedicated support team ensuring facilities are safe, compliant and operating smoothly. We're now looking for a proactive and customer-focused Facilities Helpdesk Assistant to join our Facilities team at our National Support Centre in Denton.

If you thrive in a fast-paced environment, enjoy solving problems and take pride in delivering outstanding customer service, we'd love to hear from you.

What you'll be doing

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

Your responsibilities will include:

• Managing incoming maintenance requests via phone, email and helpdesk systems.
• Logging, prioritising and escalating reactive maintenance issues.
• Liaising daily with nurseries, contractors and suppliers.
• Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
• Raising and managing purchase orders and goods receipting.
• Reviewing contractor quotations before approval.
• Supporting compliance documentation and records management.
• Providing feedback on contractor performance to support continuous improvement

What we're looking for

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

Your responsibilities will include:

• Managing incoming maintenance requests via phone, email and helpdesk systems.
• Logging, prioritising and escalating reactive maintenance issues.
• Liaising daily with nurseries, contractors and suppliers.
• Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
• Raising and managing purchase orders and goods receipting.
• Reviewing contractor quotations before approval.
• Supporting compliance documentation and records management.
• Providing feedback on contractor performance to support continuous improvement

What success looks like -

• Maintenance issues are resolved within agreed SLAs.
• Compliance standards remain above 95%.
• Facilities records are accurate and audit-ready.
• Nurseries receive excellent support and service.
• Positive feedback is consistently achieved from our sites.

Partou & You

• Annual salary of £26,000 per annum
• Access to professional training through the Partou Academy
• Enhanced maternity/paternity leave
• Your birthday off — to celebrate you
• Health & wellbeing support for you and your family, via medicash
• Access to EPIC, our colleague information, rewards and recognition platform

Why Partou?

Become a Partou team member and join a supportive, caring community where you can enjoy a fulfilling and rewarding career. With access to world-class childcare research, resources, and expertise, we help you develop skills, and empower you to create a positive impact on the development of the next generation, as they lead us into a better future.

Learn more about working at Partou: www.partou.co.uk/careers

Safer Recruitment: All applicants will undergo EnhancedDBS checks and thorough vetting. This role is exempt from the Rehabilitation of Offenders Act 1975.

Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.