Facilities & Guest Experience Associate

Life Time Inc.; Novi (MI); On-site; USD 18,000 - 24,000; Full time

Job summary

Life Time Inc. in Novi, MI is seeking a Facility Ops Team Member to maintain the cleanliness of the club and provide excellent customer service, ensuring spaces meet Life Time's standards of presentation.

You will perform daily maintenance, stock towels, manage locker rooms, and assist members with questions about Life Time products, services, policies. This role emphasizes safety and budgeted product usage while supporting a warm member experience.

Qualifications

• Customer service orientation.
• Ability to maintain cleanliness and assist members as needed.
• Must be able to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks.
• Washes towels, folds, and stocks member towels and ensures locker rooms are neat and orderly.
• Ensures locker room consumables and cleaning products are used within the department budget.
• Responds to member inquiries regarding Life Time products, services, policies and procedures.

Skills

Customer service

Cleaning/maintenance

Education

High School Diploma or GED

Job description

Life Time Inc. in Novi, MI is seeking a Facility Ops Team Member to maintain the cleanliness of the club and provide excellent customer service, ensuring spaces meet Life Time's standards of presentation.

You will perform daily maintenance, stock towels, manage locker rooms, and assist members with questions about Life Time products, services, policies. This role emphasizes safety and budgeted product usage while supporting a warm member experience.