Facilities Director

MASSACHUSETTS MARITIME ACADEMY; Concord (NH); On-site; USD 120,000 - 180,000; Full time

Job summary

Concord Hospital is seeking a Director to plan, organize, direct, and operate all Facility Departments across the health system, including Concord, Laconia, and Franklin properties. The role emphasizes safe, reliable hospital infrastructure, leadership, and continuous improvement to support our mission.

The Director will lead teams, ensure regulatory compliance, manage budgets, and collaborate with PM and Real Estate Development to meet organizational goals.

Qualifications

• Bachelor's degree required.
• Five years of experience, or equivalent combination of education and experience in healthcare facilities management.
• CHFM certification upon hire or within two years of hire.

Responsibilities

• Directs and operates all components of the Facility Departments across Concord Hospital health system.
• Ensures compliance with regulatory and accreditation requirements.
• Leads quality and performance initiatives to improve safety, service, and efficiency.
• Manages department budgeting and resource allocation; develops information and management reports.

Skills

Leadership

Regulatory compliance

Budget management

Education

Bachelor's Degree

CHFM certification

Job description

Reporting to the Administrative Director, this position plans, organizes, directs, and operates all components of the Facility Departments of Concord Hospital across the health system including properties at Concord, Laconia, Franklin, and surrounding communities. This includes Plant Operations, Maintenance, Boiler Plant, and Grounds. The Director is responsible for creating a physical environment and culture that enables the hospital to fulfill its mission by managing the operations of the department and by providing measurement, assessment and continuous improvement of the department’s performance. The Director will provide leadership, education, vision, motivation and a working environment that promotes teamwork and customer satisfaction while ensuring consistent, safe and reliable operations of hospital infrastructure and systems. The Director will be integral in maintaining all properties in the enterprise to ensure a sustainable health system, following ISO and NIAHO requirements. The Director will work closely with and collaborate with the Project Management and Real Estate Development teams to meet overall organizational goals.

Education and Experience

• Bachelor's Degree required
• Five years of experience, or equivalent combination of education and experience in healthcare facilities management.
• Certifications, Registration & Licensure: Certified Health Care Facilities Manager (CHFM) certification upon hire or within two years of hire.

Responsibilities

Compliance

• Understands and manages to the regulatory and accreditation requirements that impacts area of responsibility.
• Develops and regularly audits departmental polices and processes to ensure adherence to regulatory and reimbursement requirements.
• Maintains the privacy and security of patients protected health information.
• Ensures adherence to business ethics process.

Leadership

• Recruits, recognizes and retains qualified and competent staff members who reflect the organizational values.
• Establishes effective lines of communication.
• Develops both individuals and teams to meet the needs of the department and organization today with an eye toward tomorrow.
• Empowers the work group and holds staff accountable in performance and behaviors and provides feedback that helps people grow.
• Fosters a positive work environment by building trust.
• Works with other departments to create “systems” approaches vs. “silo” approaches.
• Translates Concord Hospital health system goals into meaningful plans for the department and connects them to staff’s daily work.
• Positively impacts the organization's margin through the development of strategic and tactical business opportunities.
• Conducts on-time performance evaluations.

Performance Improvement

• Improves quality and performance by agreed upon measures.
• Improves Service by some agreed upon measure.
• Applies process improvement principles as a practical way of using the experiences of front-line staff and customers – to continually improve services.
• Develops and supports an environment that improves safety.
• Seeks change through data.
• Seeks change through feedback.

Quality Management System

• Understands and is able to articulate the Quality Management System; its principles, philosophy, goals and objectives.
• Is able to articulate how processes under the director’s control or influence link into and interact with the organization’s system of processes.
• Can define how processes under the director’s control or influence add value and what has been accomplished to increase process value.
• Actively supports audits and the audit process as a vital ingredient of process improvement.
• Continually measures process effectiveness to provide data and information necessary for improvement initiatives.
• Actively helps to maintain the document management system as one tool of the QMS.
• Actively helps to maintain the document control system as one tool of the QMS.
• Seeks always to ensure that product utilization conforms to product utilization requirements.

Resource Management

• Determines appropriate levels of departmental resources such as human,
• financial, and technical.
• Manages budget to predefined ratios and effectively controls expenditures.
• Effectively manages/Improves cost per unit ratios and increases net
• contribution to margin.
• Utilizes data to support business and/or clinical decisions. Develops
• information and management reports that are meaningful to assist in
• management of operations.
• Develops processes to ensure appropriate reimbursement for services
• provided.
• Adheres to payroll and pay practices rules.

Technical/Professional Competence

• Creates and follows a personal development plan to improve leadership
• capabilities.
• Continuously learns and adapts areas of responsibility to emerging trends
• which impact the delivery of departmental services.
• Participates in and leads departmental and organizational change.
• Leverages technology to drive improvement.