Facilities Coordinator Lead - Office

JLL; Charlotte (NC); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading real estate services firm in Charlotte is seeking a Facilities Manager to supervise Facility Coordinators and ensure high service quality. This position offers flexibility for remote work within the U.S., comprehensive benefits including medical and parental leave, and opportunities for career advancement. Ideal candidates should have over 5 years of experience in facilities management and strong leadership skills.

Benefits

Comprehensive benefits package

401(k) with company matching

Paid parental leave

Qualifications

• 5+ years of experience in facilities management or operations.
• Proven leadership experience managing distributed teams.
• Strong organizational and interpersonal skills.

Responsibilities

• Supervise and mentor Facility Coordinators across multiple offices.
• Monitor SLAs and KPIs for service quality.
• Manage relationships with third-party service providers.

Skills

Leadership experience

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

CMMS platforms

Microsoft Office

Job description

Overview

Employer Industry: Real Estate Services

Why consider this job opportunity

• Salary range of $55,000 – $65,000 per year
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including 401(k) with company matching, medical, dental, and vision care
• Paid parental leave at 100% of salary, along with paid time off and company holidays
• Supportive culture that prioritizes mental, physical, and emotional health
• Flexibility of remote work from anywhere in the U.S.

What to Expect (Job Responsibilities)

• Supervise and mentor Facility Coordinators across multiple office locations, conducting regular check-ins and performance reviews
• Monitor SLAs and KPIs to ensure consistent execution of service protocols and maintain high service quality
• Oversee work order lifecycle management using CMMS platforms and ensure timely resolution of service tickets
• Manage relationships with third-party service providers and contractors, scheduling preventative maintenance and recurring services
• Collect and analyze operational data to support client requirements and identify process improvement opportunities

What is Required (Qualifications)

• 5+ years of experience in facilities management, operations, or workplace services
• Proven leadership experience managing distributed teams
• Proficiency in CMMS platforms and Microsoft Office applications
• Strong organizational, communication, and interpersonal skills
• Bachelor's degree or equivalent experience in facilities or operations

How to Stand Out (Preferred Qualifications)

• Experience working with service standards and protocols
• Knowledge of preventative maintenance scheduling and facility compliance requirements
• Familiarity with budget management and cost-conscious operational initiatives
• Experience in data analysis and trend identification for operational improvements
• Background in safety and sustainability compliance within facilities management

#RealEstate #FacilitiesManagement #RemoteWork #CareerGrowth #EmployeeBenefits

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