Facilities Coordinator

Pegasystems; Waltham, Northern (MA, KY); Hybrid; USD 46,000 - 68,000; Full time

Job summary

Pegasystems in Massachusetts (Waltham) seeks a Facilities Coordinator to join our headquarters team. This fully onsite role requires five days per week in the Waltham office, collaborating across teams to maintain a welcoming and efficient workplace.

You will partner with multiple departments to coordinate operations, support executive briefings and events, and leverage workplace technology to drive continuous improvement.

Qualifications

• 2+ years of experience in workplace services, office administration, facilities, hospitality, event coordination, or a similar customer-focused environment.

Responsibilities

• Shape the day-to-day employee experience at Pega's global headquarters, ensuring a welcoming, efficient workplace.
• Coordinate workplace operations with teams across the company and support facilities initiatives.
• Support executive briefings, company events, and high-visibility meetings.
• Use workplace technology, AI tools, and space management platforms to drive operational excellence.
• Manage administrative and vendor coordination for facilities programs and budgets.

Skills

Workplace services

Office administration

Facilities

Event coordination

Customer-focused service

Technology literacy

Tools

Ariba

Robin

Job description

***PLEASE NOTE: This role is part of our headquarters-based team in Waltham and requires regular in-person collaboration. As a result, we are seeking candidates who can work from our Waltham office five days per week as part of a fully onsite schedule.***

We're a small but highly visible team that gets to influence how Pega employees experience the workplace every day. The work is varied, fast paced, and collaborative, offering the opportunity to solve real business challenges and leave a lasting mark on Pega’s corporate HQ.

Picture Yourself at Pega:

You will join a close-knit, supportive, and inclusive team that values collaboration, trust, and helping one another succeed. A successful candidate will thrive in a fast-paced environment, enjoy working with a wide range of stakeholders, and be excited by the opportunity to make a meaningful daily impact in Pega's Waltham office.

What You'll Do at Pega:

• Help shape the day-to-day employee experience in Pega's global headquarters, ensuring our workplace remains welcoming, efficient, and ready to support business success.
• Partner with teams across the company to coordinate workplace operations, solve challenges, and support a wide range of facilities initiatives.
• Support executive briefings, company events, and high-visibility meetings that bring together employees, clients, and leadership.
• Use workplace technology, AI tools, and space management platforms to drive operational excellence and support continuous improvement.
• Manage key administrative and vendor coordination activities that keep Facilities programs, projects, and budgets running effectively.

Who You Are:

• You have 2+ years of experience in workplace services, office administration, facilities, hospitality, event coordination, or a similar customer-focused environment.
• You are highly organized, adaptable, and capable of balancing multiple priorities in a fast-paced setting.
• You build strong relationships and communicate effectively with employees, visitors, vendors, and business partners.
• You are comfortable working with technology and business systems, including platforms such as Ariba and Robin, as well as a variety of collaboration, productivity, and enterprise software.
• You take pride in delivering excellent service and creating a welcoming, professional experience for others.
• You are a self-starter who identifies opportunities for improvement and takes ownership of delivering results.
• You thrive in a collaborative team environment and are willing to pitch in wherever needed to support the workplace and employee experience.

What You've Accomplished:

• Supported workplace, facilities, office administration, hospitality, or employee experience programs in a professional environment.
• Managed competing priorities while maintaining a high level of organization, accuracy, and customer service.
• Coordinated vendors, service providers, meetings, events, or office operations to support business objectives.
• Utilized technology and business systems to manage information, track activities, and improve operational effectiveness.
• Earned a reputation as a reliable team player who takes ownership, communicates effectively, and follows through on commitments.

Additional Information

Base salary range for this role is 46,200 - 67,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Pega Offers You:

The opportunity to be part of a close-knit team that plays an important role in supporting Pega's people, culture, and workplace experience. You'll work on a diverse range of initiatives, build relationships across the company, and grow your skills in a collaborative and innovative environment.

Facilities Coordinator

Job Category: Facilities

Location: US - Massachusetts - Waltham

Job ID: 23974

AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications
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Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
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Employee Polygraph Protection Act Rights