Facilities Coordinator

Design and Development; United States; Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision

Unlimited PTO

401k with company match

Free CAVA food

Casual work environment

STD/LTD/Life insurance

Résumé du poste

CAVA is seeking a highly organized Facilities Coordinator to manage work orders, triage requests, and coordinate with vendors and restaurant teams to ensure timely, high‑quality service across locations.

You will drive escalations, monitor vendor performance, and support continuous improvement in facilities operations while maintaining a guest‑focused environment and ensuring compliance with standards.

Qualifications

• 3+ years of experience in facilities coordination, property management, maintenance operations, or a similar role.
• Excellent communication skills, with the ability to coordinate effectively between vendors, internal teams, and field locations.
• Demonstrated ability to triage issues, prioritize based on urgency, and make sound decisions under pressure.

Responsabilités

• Serve as primary point of intake and decision-maker for work order requests.
• Evaluate and triage work orders by assessing priority, operational risk, and business impact.
• Exercise independent judgment to determine urgency, scope, and appropriate course of action.
• Ensure work orders are accurately coded, updated, and maintained in real time.
• Identify trends in work order data and recommend process improvements.

Connaissances

Organizational skills

Communication skills

Triage and prioritization

Vendor coordination

Attention to detail

Microsoft Office

Travel up to 25%

Outils

CMMS (Service Channel)

Description du poste

At CAVA, we make it deliciously simple to eat well and feel good everyday. We are guided by a Mediterranean heritage that’s beenperfecting how to eat and live for four thousand years. We prioritizeauthenticity, curiosity and the pursuit of excellence in everything we do. Weare working towards something big, together.

We foster a culture built on five corevalues:

• Generosity First, : We lead with kindness. Our best workhappens when we act in of others.
• ConstantCuriosity: We are eager tolearn, grow, and explore beyond the obvious.
• Actwith Agility: We welcomechange; it’s the only constant. We embrace, adjust, adapt.
• Passionfor Positivity: We greet each daywith warmth and possibility.
• CollectiveAmbition: We have highaspirations that are achieved when we work together with a shared purpose.

Facilities Coordinator:

We’re looking for a highly organized,proactive Facilities Coordinator who thrives in a fast-paced environment andplays a critical role in keeping operations running smoothly across ourlocations. In this role, you’ll serve as the central hub for work order intake,vendor coordination, and issue resolution—ensuring every request is accuratelytriaged, efficiently dispatched, and fully resolved. You’ll collaborate closelywith Facilities Managers, vendors, and restaurant teams to drive timelyoutcomes, manage escalations, and continuously improve processes. Fromcoordinating repairs to supporting equipment replacements, your attention todetail and ability to prioritize will directly impact operational excellenceand the overall guest experience.

What You’ll Do:

Work Order Management and Triage

• Serve as primary pointof intake and decision-maker for work order requests.
• Evaluate and triagework orders by assessing priority, operational risk, and business impact,adjusting categorization as needed.
• Exercise independentjudgment to determine urgency, scope, and appropriate course of action.
• Ensure work orders areaccurately coded, updated, and maintained in real time, applying discretionto resolve discrepancies.
• Identify trends inwork order data and recommend process or prioritization improvements.

Vendor Dispatching and Coordination

• Select and assign vendorsbased on trade expertise, performance history, cost considerations, and SLArequirements.
• Make real-timedecisions to reassign or elevate work based on vendor responsiveness andoperational urgency.
• Proactively managevendor relationships, including performance monitoring and issue resolution.
• Communicate directlywith vendors to establish expectations, negotiate timelines, and ensureaccountability.
• Escalate complex vendorissues and provide recommended solutions to Facilities Managers and Director.

Proposal and Resolution Workflow

• Review and analyze vendorproposals to ensure alignment with scope, pricing expectations, andoperational needs..
• Exercise judgement toapprove, reject, or recommend modifications to proposals prior to finalapproval routing.
• Identify cost-savingopportunities or alternative solutions and advise stakeholders accordingly.
• Validate completiondetails, ensuring work meets quality and compliance standards before closure.

First Phase Escalation Management

• Monitor priority andaging work order and independently intervene to prevent service disruptions.
• Assess risk levels anddetermine when escalation is necessary based on busiess impact andoperational urgency.
• Partner withrestaurants to gather critical information and determine appropriateresolution strategies.
• Lead initialescalation efforts and provide clear recommendations and context toFacilities Managers.
• Support after hoursescalation decisions, including triaging and directing urgent responseactions.

Team and Cross Functional Support

• Act as key operationalpartner to Facilities Managers, providing insights, recommendatios, anddecision support.
• Participate in teammeetings with data-driven updates, trend analysis, and improvementsuggestions.
• Identifyinefficiencies and drive process improvements that enhance service deliveryand response times.

Equipment Ordering

• Evaluate equipmentfailures and determine repair vs replacement strategy in partnership withFacilities Managers.
• Exercise discretion ininitiating equipment orders based on urgency, cost, and operational impact.
• Coordinateprocurement, delivery, and installation, adjusting plans as needed to meetbusiness needs.
• Ensure installationsmeet operational standards and resolve any deficiencies independently orthrough escalation.
• Track equipmentlifecycle trends and recommend replacement or investment strategies.

The Qualifications:

• 3+ years of experience in facilitiescoordination, property management, maintenance operations, or a similarrole.
• Strong organizational skills with theability to manage multiple work orders and priorities simultaneously in a fast-paced environment.
• Experience with work order managementsystems (e.g., CMMS platforms like Service Channel or similar).
• Excellent communication skills, withthe ability to coordinate effectively between vendors, internal teams, andfield locations.
• Demonstrated ability to triage issues,prioritize based on urgency, and make sound decisions under pressure.
• Experience working with third-partyvendors, including dispatching, follow-ups, and performance monitoring.
• Strong attention to detail,particularly in reviewing proposals, tracking work order updates, andvalidating completion documentation.
• Proficiency in Microsoft Office tools,especially for tracking, reporting, and communication.
• Ability to travel up to 25%

Physical Requirements:

[ensure these correspond with thephysical tasks of the position and are cleared by legal]

• Abilityto maintain stationary position to be able to operate a computer and otheroffice equipment
• Mustbe able to identify, analyze and assess details
• Forcertain positions, must be able to occasionally move or transport items up to50 pounds
• Abilityto communicate with others and exchange information accurately and effectively
• Constantlypositions self and move about to support ordinary restaurant or food productionsupport or office operations, as applicable
• Abilityto work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus andlong-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, pluspaid opportunities to give back to the community
• Health,Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401kenrollment with CAVA contribution
• Company-paidSTD, LTD, Life and AD&D coverage for salaried positions*
• FreeCAVA food
• Casualwork environment
• The opportunity to be on the ground floorof a rapidly growing brand
• All exempt and non exempt employees areeligible for benefits. Benefits are effective the 1st of the monthfollowing 30 days of service and you have until the day before the effectivedate to enroll. A new hire can enroll in our benefit program by selecting alink that is emailed directly to the new hire at their personal email addressonce hired.
• Please note that visa sponsorship is notavailable.
• *Indicates qualifying eligible positions only