Technology

Canadian Association of Virtual Assistants (CAVA); Washington (District of Columbia); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Long-term incentives

Unlimited PTO

Health, Dental, Vision, Telemedicine,宠

401k enrollment with CAVA contribution

Insurance: STD, LTD, Life and AD&D

Free CAVA food

Casual work environment

Job summary

Canadian Association of Virtual Assistants (CAVA) is seeking a Technology Operations Analyst to keep technology services stable and scalable across corporate and restaurant environments. You will coordinate onboarding, manage assets, and turn service data into actionable insights to reduce risk and disruption.

You will partner with IT and business teams to improve workflows, maintain accurate records, and support technology rollouts while delivering a high-quality user experience.

Qualifications

• 3+ years of experience in technology operations, IT support, service delivery, systems administration, or a related analyst role.
• Experience supporting operational processes across endpoint management, identity and access, asset lifecycle, collaboration tools, ticketing, or knowledge management platforms.
• Strong working knowledge of Windows, macOS, mobile devices, and basic networking concepts in a distributed or multi-site environment.
• Demonstrated ability to analyze service metrics, investigate issues, identify trends, and recommend practical process improvements.
• Experience managing multiple priorities, coordinating cross-functional work, and driving tasks to completion in a fast-paced environment.
• Strong communication skills with the ability to translate technical details into clear updates and guidance for technical and non-technical stakeholders.
• Experience creating and maintaining clear documentation, standard operating procedures, knowledge base content, and operational reports.

Responsibilities

• Support day-to-day technology operations across corporate, field, and restaurant environments by monitoring service health, coordinating operational workflows, and helping maintain reliable technology services.
• Analyze incidents, requests, asset data, and service trends to identify recurring issues, surface root causes, and recommend improvements that enhance reliability and the end-user experience.
• Coordinate onboarding, offboarding, provisioning, access changes, asset assignment, and lifecycle activities across Windows, macOS, mobile, and restaurant technology environments.
• Administer and maintain core IT systems and operational tools, including endpoint management, identity and access management, collaboration platforms, ticketing systems, and asset management solutions.
• Partner with technology and business stakeholders to coordinate escalations, maintenance activities, technology rollouts, and issue resolution.
• Track service levels, backlog, aging tickets, and operational metrics; prepare reports and dashboards that support prioritization, transparency, and decision-making.
• Maintain accurate documentation for systems, standard configurations, procedures, knowledge articles, and operational runbooks to improve consistency, scalability, and audit readiness.
• Assist with technology refreshes, upgrades, deployments, and pilot programs by helping plan, test, communicate, and execute work with minimal business disruption.
• Support vendor coordination and follow-through for hardware, software, and managed services to help ensure timely delivery, issue resolution, and accountability.
• Help manage software licensing, asset inventory, configuration records, and technology standards to improve visibility, cost efficiency, and operational control.
• Proactively identify manual work, process gaps, and control weaknesses and recommend more scalable, secure and efficient ways of working.
• Deliver a high-quality, customer-focused experience by communicating clearly, following through on commitments, and translating technical information into practical guidance for non-technical partners.

Skills

IT operations

Windows/macOS knowledge

Data analysis

Communication skills

PowerShell scripting

Tools

Endpoint management

Identity & access management

Ticketing systems

Knowledge management platforms

Job description

At CAVAwe make it deliciously simple to eat well and feel good everyday.We are guided by a Mediterranean heritage that’s beenperfecting how to eat and live for four thousand years. We prioritizeauthenticity, curiosity and the pursuit of excellence in everything we do. Weare working towards somethingbig, together.

We foster a culture built on five corevalues:

• Generosity First, : We lead with kindness. Our best workhappens when we act in of others.
• ConstantCuriosity: We are eager tolearn, grow, and explore beyond the obvious.
• Actwith Agility: We welcomechange; it’s the only constant. We embrace, adjust, adapt.
• Passionfor Positivity: We greet each daywith warmth and possibility.
• CollectiveAmbition: We have highaspirations that are achieved when we work together with a shared purpose.

TechnologyOperations Analyst:

The Technology Operations Analyst plays acritical role in keeping technology services stable, efficient, and scalableacross CAVA’s corporate and restaurant environments. This role combinesoperational support, systems administration, service coordination, reporting,and continuous improvement to help ensure Team Members have a seamlesstechnology experience. The analyst partners across IT and the business tomanage lifecycle activities, improve operational workflows, maintain accuratesystem and asset records, coordinate deployments and changes, and turn servicedata into actionable insights that reduce risk, minimize disruption, andsupport growth.

What You’ll Do:

• Support day-to-day technologyoperations across corporate, field, and restaurant environments by monitoringservice health, coordinating operational workflows, and helping maintainreliable technology services.
• Analyze incidents, requests,asset data, and service trends to identify recurring issues, surface rootcauses, and recommend improvements that enhance reliability and the end-userexperience.
• Coordinate onboarding,offboarding, provisioning, access changes, asset assignment, and lifecycleactivities across Windows, macOS, mobile, and restaurant technologyenvironments.
• Administer and maintain coreIT systems and operational tools, including endpoint management, identity andaccess management, collaboration platforms, ticketing systems, and assetmanagement solutions.
• Partner with technology andbusiness stakeholders to coordinate escalations, maintenance activities,technology rollouts, and issue resolution.
• Track service levels,backlog, aging tickets, and operational metrics; prepare reports and dashboardsthat support prioritization, transparency, and decision-making.
• Maintain accuratedocumentation for systems, standard configurations, procedures, knowledgearticles, and operational runbooks to improve consistency, scalability, and audit readiness.
• Assist with technologyrefreshes, upgrades, deployments, and pilot programs by helping plan, test,communicate, and execute work with minimal business disruption.
• Support vendor coordinationand follow-through for hardware, software, and managed services to help ensuretimely delivery, issue resolution, and accountability.
• Help manage softwarelicensing, asset inventory, configuration records, and technology standards to improve visibility, cost efficiency, and operational control.
• Proactively identify manualwork, process gaps, and control weaknesses and recommend more scalable, secureand efficient ways of working.
• Deliver a high-quality,customer-focused experience by communicating clearly, following through oncommitments, and translating technical information into practical guidance fornon-technical partners.

TheQualifications:

• 3+ yearsof experience in technology operations, IT support, service delivery, systemsadministration, or a related analyst role.
• Experiencesupporting operational processes across endpoint management, identity andaccess, asset lifecycle, collaboration tools, ticketing, or knowledgemanagement platforms.
• Strongworking knowledge of Windows, macOS, mobile devices, and basic networkingconcepts in a distributed or multi-site environment.
• Demonstratedability to analyze service metrics, investigate issues, identify trends, and recommend practical process improvements.
• Experiencemanaging multiple priorities, coordinating cross-functional work, and drivingtasks to completion in a fast-paced environment.
• Strongcommunication skills with the ability to translate technical details into clearupdates and guidance for technical and non-technical stakeholders.
• Experiencecreating and maintaining clear documentation, standard operating procedures,knowledge base content, and operational reports.
• Understandingof IT operational disciplines such as incident, problem, change, release,asset, or vendor management.
• Commitmentto operational excellence and delivering a high-quality, customer-focusedtechnology experience.
• Experiencewith reporting, dashboards, or data analysis tools used to support operationaldecision-making is a plus.
• Experiencesupporting retail, restaurant, hospitality, or other distributed operations isa plus.
• Relevantindustry certifications (e.g., ITIL, Microsoft, endpoint management, or servicemanagement) are a plus.
• Proficiencyin scripting and automation (e.g., PowerShell) is a plus.

PhysicalRequirements: (for all standard support center roles)

[ensure these correspond with thephysical tasks of the position and are cleared by legal]

• Abilityto maintain stationary position to be able to operate a computer and otheroffice equipment
• Mustbe able to identify, analyze and assess details
• Forcertain positions, must be able to occasionally move or transport items up to50 pounds
• Abilityto communicate with others and exchange information accurately and effectively
• Constantlypositions self and move about to support ordinary restaurant or food productionsupport or office operations, as applicable
• Abilityto work in a constant state of alertness and in a safe manner

What we offer: (for all SC exempt positions)

[Consistent across allSC exempt positions]

• Competitivesalary, plus bonus and long-term incentives*
• EarlyWage Access!
• UnlimitedPTO, paid parental leave, plus paid opportunities to give back to the community
• Health,Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401kenrollment with CAVA contribution
• Company-paidSTD, LTD, Life and AD&D coverage for salaried positions*
• FreeCAVA food
• Casualwork environment
• The opportunity to be on the ground floorof a rapidly growing brand
• All exempt and non exempt employees areeligible for benefits. Benefits are effective the 1st of the month following 30days of service and you have until the day before the effective date to enroll.A new hire can enroll in our benefit program by selecting a link that isemailed directly to the new hire at their personal email address once hired.

*Indicatesqualifying eligible positions only

*The posting range is an all cash range.

CAVA– Joining “A culture, not a concept”

This job description isnot intended to be a comprehensive list of all the duties and responsibilitiesof the position and such duties and responsibilities may change without notice.

As an equal opportunity employer, CAVA considers applicantsfor all positions without regard to race, color, sex, religion, nationalorigin, disability, age, height, weight, marital status, sexual orientation,familial status, genetic information or any other characteristic or protectedclasses as defined by federal, state, or local law.

*Posted range is all cash