Facilities Associate

Global Business Transformation Solutions, LLC (GBTS); Philadelphia (Philadelphia County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a facilities support professional to perform daily maintenance tasks across the office environment, ensuring a clean and functional workspace. You will handle basic repairs, equipment replacements, and ticketing for issues requiring escalation.

The role emphasizes strong customer service, multitasking, and adherence to safety and confidentiality standards in a professional office setting.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
• Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms preferred.

Responsibilities

• Conduct daily morning walkthroughs to assess facility conditions and identify maintenance needs.
• Perform bulb replacements throughout all office areas in a timely manner.
• Replace batteries for trashcans, clocks, and other facility equipment as needed.
• Submit building maintenance tickets for issues requiring escalation to building management.
• Perform patch and paint work to maintain walls and surfaces.

Skills

Customer service

Multitasking

Attention to detail

Office operations

Communication

Independence

Teamwork

Education

High school diploma

Tools

Printers & copiers

Scanners

Office ticketing systems

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Conduct daily morning walkthroughs to assess facility conditions and identify maintenance needs
• Perform bulb replacements throughout all office areas in a timely manner
• Replace batteries for trashcans, conference room clocks, and other facility equipment as needed
• Submit building maintenance tickets for issues requiring escalation to building management
• Perform patch and paint work to maintain the appearance and integrity of walls and surfaces
• Complete door repairs to ensure proper function and security
• Replace ceiling tiles as needed to maintain a clean and professional environment
• Assemble, repair, and restore furniture to maintain a professional office environment
• Facilitate furniture breakdowns and coordinate proper disposal of unwanted items
• Perform desk modifications to accommodate evolving workspace needs
• Fulfill measurement requests in support of space planning and layout initiatives
• Place and maintain fridge deodorizers to promote a clean and odor-free kitchen environment
• Empty and maintain office shredders on a scheduled and as‑needed basis
• Perform bulk clean‑up tasks to address large‑scale tidying and debris removal
• Conduct railing cleaning to uphold safety and appearance standards
• Coordinate and oversee pest control measures, including drain flushing for drain flies and the placement of roach and rodent traps and sprays
• Facilitate furniture moves in support of office reconfigurations and relocations
• Process key replacements and fulfill master key requests in accordance with security protocols
• Remove and replace office signage as directed
• Escort vendors and contractors throughout the facility to ensure compliance with firm access policies
• Assemble and disassemble holiday decorations in common areas and throughout the office
• Hang pictures and artwork as requested by firm personnel
• Monitor and maintain facility supply inventory, ensuring adequate stock levels are maintained and restocked proactively

Knowledge, SKILLS & ATTRIBUTES

• Strong customer service mindset with a focus on delivering high-quality workplace support.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Strong attention to detail and commitment to accuracy in service delivery.
• Basic understanding of office operations, mail handling, and workplace services.
• Strong communication skills, both verbal and interpersonal.
• Ability to work independently and as part of a team.
• Professional demeanor with a positive and service‑oriented attitude.
• Familiarity with office equipment such as printers, copiers, and mail systems.
• Strong organizational skills and ability to follow written and verbal instructions.
• Commitment to maintaining confidentiality and professionalism in client Environments.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications

• Education: High school diploma or equivalent required.
• Experience:1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
• Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.

Compensation

The Compensation range for this role is 20.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #LI-MT1

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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