Facilities Assistant II

Spectrum; Stamford, Town of Manlius (CT, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Facility Assistant II, where you will play a crucial role in supporting the daily operations of facilities management. This dynamic position allows you to engage with a team of experts dedicated to providing top-notch maintenance and operational services. You will be responsible for ensuring the smooth functioning of building infrastructure, delivering exceptional customer service, and fostering positive interactions with stakeholders. With a commitment to growth and sustainability, this role offers a fantastic opportunity to advance your career in a supportive environment that values your contributions.

Benefits

Dynamic Growth Opportunities

Supportive Teams

Learning Culture

Comprehensive Pay and Benefits Package

Qualifications

• Ability to provide quality customer service and maintain a positive attitude.
• Proficient with computers and standard office equipment.

Responsibilities

• Support daily operations and maintenance of the facility.
• Ensure smooth functioning of building and infrastructure.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Standard Office Equipment

Job description

Spectrum is a leading provider of facilities management services, offering a wide range of opportunities for professionals looking to make an impact in the industry. As a Spectrum facilities professional, you will have the chance to work with a team of experts dedicated to providing top-quality maintenance, repair, and operational services to a diverse range of clients. Whether you're interested in building maintenance, project management, sustainability, or any other aspect of facilities management, Spectrum has the resources, support, and expertise to help you achieve your goals. With a commitment to safety, sustainability, and client satisfaction, Spectrum is an ideal place to launch or advance your career in facilities management.

Charter Communications is a leading broadband connectivity company and cable operator serving nearly 32 million customers in 41 states. Through its Spectrum brand, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet, TV, Mobile and Voice. Charter’s commitment to serving customers and exceeding their expectations is the bedrock of its business strategy and the philosophy that guides its over 101,000 employees.

BE PART OF THE CONNECTION

As a Facility Assistant II at Charter Communications, you play a vital role in supporting the day-to-day operations of our facility location(s). You are responsible for ensuring the smooth functioning of the building and its infrastructure through a wide range of support assignments. Your comprehensive understanding of corporate facility operations enables you to perform general maintenance tasks for both the facility and office equipment.

In this fast-paced and demanding environment, your prompt and efficient response to requests is crucial. Your exceptional customer service skills and unwavering professionalism allow you to maintain the highest level of service standards, fostering positive interactions with our internal and external stakeholders.

As our Facility Assistant II, you will contribute significantly to the seamless operation of our facility and enhance the overall experience for our stakeholders.

WHAT OUR FACILITIES ASSISTANTS ENJOY MOST

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Maintaining the overall order and organization of the common areas throughout the facility.
• Providing a consistent and effective level of customer service while responding to building occupants on issues.
• Completing daily and weekly facility-related tasks and duties such as acting as a switchboard/receptionist, mailroom clerk, clerical assistant, etc.
• Proactively ensuring that conference/meeting rooms are properly equipped and maintained daily and addressing any necessary corrections.
• Assisting employees with conference room requests (visitors, parking, security, etc.), communicating reservation confirmations, room set-up requirements, catering requests, and signage needs, and providing support in case of potential conflicts.
• Maintaining the Outlook calendar for various meeting rooms on campus, assisting the Business Unit with meeting schedules and requirements.
• Monitoring, stocking, and completing inventory sheets associated with the daily and weekly maintenance of the breakroom, mailroom, and supply cabinets in all buildings on campus. This includes refilling coffee, paper, copier trays, supply drawers, etc.
• Ensuring that office equipment is operational and properly maintained, troubleshooting problems as needed, and managing repairs with the service provider as directed by the supervisor.
• Escorting vendors/service providers on campus while they perform repairs or equipment installations.
• Assisting with the coordination and management of campus moves and company functions.
• Supporting the maintenance of up-to-date floor plans and associated documentation.
• Monitoring and administering building access.
• Performing other duties as assigned.

The Facilities Department ensures smooth day-to-day operations of the location(s), performing various support tasks to maintain a well-functioning building. They handle general maintenance and possess knowledge of corporate facility tasks. Operating in a fast-paced, high-demand environment, they prioritize prompt and efficient response to requests, delivering exceptional customer service with professionalism.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Ability to read, write, speak and understand English
• Proficient w/computers and MS Office software (Word, Excel, Outlook calendar & email)
• Good interpersonal, oral and written communication skills
• Flexible, adaptable, independent and motivate team player able to work in a fast paced environment
• Ability to provide quality customer service
• Ability to use standard office equipment (telephone, computer, printer, scanner, copier)
• Possess attention to detail, organization and accuracy
• Ability to work overtime as the business needs dictate
• Ability to effectively and efficiently make use of time and resources
• Ability to maintain a positive attitude and work environment
• Valid driver's license with a satisfactory driving record within Company required standards
• High School Diploma or equivalent
• Office environment
• Occasional overtime required

Preferred Qualifications

• Facility support or related experience in a professional, retail or hospitality sector 1+ year
• Customer Service 1+ year

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


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Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.