Facilitator - Family Support Services

YAI; New York (NY); On-site; USD 30,307 - 41,328; Full time

Job summary

YAI is seeking a Program Facilitator to lead and moderate Family Support group offerings for participants including children, adults, and parents. The role includes intake sessions, documenting services, and coordinating with leadership to provide necessary supports.

The candidate will work in a structured environment, engage with families on site and ensure compliance with guidelines while updating curricula and reporting progress.

Qualifications

• Bachelor’s degree, training and/or certificate in program related field or equivalent.
• Excellent interpersonal and communication skills.
• Strong problem‑solving skills with demonstrated ability to work independently.
• Excellent time management and written communication skills.
• Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.

Responsibilities

• Leads and facilitates one or more Family Support group offerings based on interests and qualifications.
• Conducts virtual and on-site intake sessions to collect information and coordinate supports.
• Engages with participants with varying verbal abilities and support needs.
• Maintains a safe and structured environment in partnership with support staff.
• Performs person-centered goal setting and monitors participant progress.
• Provides individual assistance within a group setting when needed.
• Documents services, attendance and billing in compliance with guidelines and in electronic systems.
• Ensures proper room setup and cleanliness for each session.
• Completes mandatory trainings and may conduct outreach presentations.

Skills

Interpersonal skills

Communication skills

Time management

Written communication

Independent work

Education

Bachelor’s degree or equivalent

Tools

Outlook

Microsoft Word

PowerPoint

Excel

Job description

If you are a current YAI employee, please click this link to apply through your Workday account.

Key/Essential Functions & Responsibilities

• Leads and facilitates one (1) or more of YAI’s Family Support group offerings based on interests, availability and qualifications by leading and moderating group discussions with children, adults and/or parents based on specific program curriculum.
• Conducts virtual and on-site intake sessions with participants of assigned groups to collect information regarding service needs and coordinates with leadership to ensure necessary supports are provided during group offerings.
• Engages with multiple participants with varying levels of verbal abilities and support needs and/or parents of children with I/DD.
• Working in partnership with support staff, ensures participation and engagement while maintaining a safe and structured environment.
• Conducts person-centered goal setting and regularly monitors and evaluates participant progress through observations.
• Provides individual assistance, within a group setting, when needed.
• Communicates consistently with supervisor or designee, escalating programmatic concerns, and reporting operational issues related to program equipment and facilities.
• Engages with families on site pre/post session regarding progress, plans and/or any issues or concerns that arise.
• Works with program leadership to identify, develop and/or update and enhance program curriculum according to the evidence-based practice, incorporating new teaching methods and content.
• Ensures timely and accurate documentation of services, attendance and billing in compliance with guidelines and regulations and in appropriate format and electronic systems for all documentation related to the program.
• Ensures proper facility set up/clean‑up for each group session, may assist with room set up as needed.
• Remains current with mandatory and other training, successfully completing within required time frames.
• May conduct in‑person outreach presentations regarding YAI Community and Family Services (CFS) and other related programs at YAI or other locations across the boroughs of New York City.
• Performs all other duties, as assigned.

Minimum Qualification Requirements

• Bachelor’s degree, training and/or certificate in program related field or as required by program contract; or
• A satisfactory equivalent combination of education, training and/or experience.
• Excellent interpersonal and communication skills.
• Strong problem‑solving skills with demonstrated ability to work independently.
• Excellent time management and written communication skills.
• Ability to complete room set up, including movement/sliding of tables, chairs and other equipment.
• Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.

Preferred Qualification Requirements (desired Requirements Beyond MQRs Above)

• One (1) year experience working with people with I/DD preferred.
• Master’s Degree may be required by certain contracts and/or programs.

Compensation

• $26.15 hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.