Facilitator

ELB Learning; United States; Remote; USD 111,000 - 185,000; Full time

Job summary

ELB Learning seeks experienced Virtual Training Facilitators to support a large-scale healthcare customer service training initiative remotely. The contract runs for about two weeks, from mid-October 2026 to late November 2026, with up to eight facilitators covering sessions for up to 400 new hires in Eastern Time.

Facilitators will deliver existing content, manage virtual classrooms of up to 50 learners, and collaborate with internal coordinators to ensure a smooth onboarding experience.

Qualifications

• Experience delivering virtual instructor‑led training (vILT).
• Strong virtual classroom management with adult learners.
• Experience facilitating larger groups (30–50+).
• Ability to manage challenging or disruptive learners professionally.
• Strong presentation, communication, and interpersonal skills.
• Ability to learn quickly and deliver new subject matter confidently.
• Basic familiarity with Medicare and healthcare terminology.
• Experience in healthcare, health insurance, or related environment a plus.
• Comfortable collaborating with internal coordinators and facilitators.
• Available to work within Eastern Time Zone during training window.

Responsibilities

• Facilitate ~2 weeks of virtual new-hire training (~10 full training days).
• Deliver existing content: customer service scripts, compliance, Medicare concepts.
• Lead engaging virtual sessions for groups up to 50 learners.
• Create a structured, supportive virtual classroom environment.
• Manage questions, participation, and classroom dynamics.
• Handle challenging or energetic learners with professionalism.
• Reinforce concepts and help learners apply to their roles.
• Work with internal coordinators and fellow facilitators.
• Participate in onboarding, content review, and tech checks before start.
• Become comfortable with content, systems, and processes.
• Proactively communicate learner questions or issues to the project team.

Skills

vILT delivery

adult learners

virtual classroom management

presentation skills

communication

interpersonal skills

quick learning

Medicare familiarity

healthcare terminology

collaboration

ET time availability

Job description

Remote | Virtual Instructor-Led Training (vILT) | Contract

ELB Learning is looking for experienced Virtual Training Facilitators to support a large-scale new-hire training initiative for a healthcare customer service program.

This is a great opportunity for facilitators who are confident leading virtual classrooms, engaging adult learners, and quickly learning and delivering established training content.

You’ll help prepare new Customer Service Representatives to support members as part of a healthcare welcome and retention campaign.

Schedule & Engagement

• Facilitator onboarding and preparation: Beginning mid-October 2026
• Training delivery: Mid-to-late November 2026
• Duration: Approximately 2 weeks / 10 full training days
• Location: Remote
• Time Zone: Eastern Time
• Class size: Up to approximately 50 learners
• Total learner volume: Up to approximately 400 new hires
• Facilitators needed: Up to 8

The exact number of facilitators and training schedules may vary based on final program requirements.

What You’ll Do

• Facilitate approximately two weeks of virtual new-hire training , consisting of approximately 10 full training days.
• Deliver existing training content, including customer service scripts, compliance requirements, and core Medicare concepts.
• Lead engaging virtual sessions for groups of up to 50 adult learners .
• Create a structured, supportive, and engaging virtual classroom environment.
• Manage questions, participation, and classroom dynamics throughout each session.
• Handle challenging, disruptive, or highly energetic adult learners with professionalism and confidence.
• Reinforce key concepts and support learners in applying the information to their customer service responsibilities.
• Work closely with internal training coordinators and other facilitators throughout the program.
• Participate in onboarding, facilitator preparation, content review, and technology/link checks before training begins.
• Quickly become comfortable with the provided content, systems, and training processes.
• Communicate proactively with the project team about learner questions, challenges, or issues that arise during delivery.

What We’re Looking For

You’re an engaging facilitator who can take established content, learn it quickly, and deliver it naturally and confidently.

You should have:

• Demonstrated experience delivering virtual instructor-led training (vILT) .
• Strong virtual classroom management skills with adult learners.
• Experience facilitating larger groups, ideally 30–50+ participants .
• The ability to manage challenging or disruptive learners professionally.
• Strong presentation, communication, and interpersonal skills.
• The ability to quickly learn and confidently deliver new subject matter.
• Basic familiarity with Medicare and healthcare terminology .
• Experience in healthcare, health insurance, Medicare, customer service, or a related environment is a plus.
• Comfort working collaboratively with internal coordinators and fellow facilitators.
• Availability to work within the Eastern Time Zone during the required training window.

Training Content

The training materials will be provided and are approximately 90% complete .

• Customer service scripts
• Compliance requirements
• Core Medicare concepts
• Healthcare customer service content

This role is focused primarily on facilitation and knowledge transfer , rather than instructional design or full content development. Any remaining content or activity development needs will be handled separately by the project team.

What Makes You a Great Fit

You know how to keep a virtual classroom engaged, even when the group is large or the energy level is high.

You can take existing content, understand it quickly, and turn it into an effective learning experience without relying on a script word-for-word.

You’re comfortable answering questions, managing different learning styles, and keeping learners moving toward the goal of the session.

And most importantly, you understand that effective facilitation is about more than presenting information; it’s about creating an environment where people can learn, participate, and feel prepared to do their jobs confidently.