Facilitated Telehealth Coordinator - Jacksonville

Author Health; Medford (MA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k retirement savings plan

Low-cost benefits package

Paid vacation

Paid sick leave

Performance-based bonuses

Job summary

A healthcare innovative provider in Medford, Massachusetts is seeking a Facilitated Telehealth Coordinator to enhance patient care through effective communication and coordination. This position requires engaging directly with senior patients, assisting them with telehealth technologies, and ensuring seamless care delivery across various settings. Ideal candidates will possess strong organizational skills, be adaptable to change, and have the ability to travel for patient outreach. The role also includes a rewarding benefits package and a commitment to diversity and inclusion.

Qualifications

• Proven experience in a healthcare setting.
• Knowledge of telehealth technology and software.
• Ability to travel up to 100 miles round trip per day.
• Knowledge of telehealth technology and software.
• Excellent organizational and time management skills.
• Strong attention to detail and ability to multitask.
• Excellent communication and interpersonal skills.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaborate effectively with team members.
• Proactive and adaptable to change in a fast-paced environment.
• Possession of driver’s license and car.
• Preferred bilingual (Spanish-English).
• Willingness to travel up to 100 miles round trip per day.

Responsibilities

• Facilitate communication between providers and patients.
• Assess the environment for safety concerns.
• Coordinate telehealth services and ensure seamless delivery of care.
• Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.)
• Provide education and support to patients and caregivers on how to use telehealth technology effectively
• Maintain accurate and up-to-date records of telehealth appointments and patient data
• Collaborate with IT and technical support teams to resolve any telehealth system issues
• Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
• Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
• Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
• Occasionally, on an as needed basis, conduct in-person outreach to doctors offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and service.

Skills

Communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Attention to detail

Multitasking ability

Ability to work independently

Comfort with technology

Adaptability

Bilingual Spanish-English

Knowledge of telehealth technology

Education

Driver's license

Preferred Bilingual (Spanish-English)

Tools

Telehealth technology

Job description

Facilitated Telehealth Coordinator- Jacksonville, Florida

a Team Of Difference Makers

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.

If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together!

We are seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator. As a Facilitated Telehealth Coordinator, you will serve as the in-person liaison between the patient and our virtual care team. This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patients

WHAT IS YOUR SUPERPOWER?

• Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team
• Assess environment regarding safety concerns or potential hazards
• Communicate with the patient care team regarding any patient questions and needs such as medications, Community Based Organizations.
• Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.)
• Provide education and support to patients and caregivers on how to use telehealth technology effectively
• Maintain accurate and up-to-date records of telehealth appointments and patient data
• Collaborate with IT and technical support teams to resolve any telehealth system issues
• Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
• Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
• Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
• Occasionally, on an as needed basis, conduct in-person outreach to doctors offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and service.

What We Are Seeking

• Comfortable working with the senior population and those with behavioral health conditions
• Proven experience working in a healthcare setting or similar role
• Knowledge of telehealth technology and software
• Excellent organizational and time management skills
• Strong attention to detail and ability to multitask
• Excellent communication and interpersonal skills
• Excellent problem-solving and communication skills.
• Ability to work independently and collaborate effectively with team members
• Proactive and adaptable to change in a fast-paced environment
• Possession of driver’s license and car
• Preferred Bilingual (Spanish-English)
• Willingness to travel up to 100 miles round trip per day

Preferred

• At least 1 year of experience directly related to the duties of the position
• Passion for, and experience working with, patients with mental health conditions
• Passion for, and experience working with, seniors

This role does require walking to and from patients’ homes in all weather conditions. This role demands a high level of flexibility, independence, and reliable transportation. In addition to in-person work, employees will occasionally work from home, utilizing virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. The ideal candidate will be comfortable balancing remote responsibilities with regular travel, ensuring exceptional service and care in both settings.

What We Offer

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
• Performance-based bonuses
• and more!

Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.

The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.