Location: Chattanooga or Knoxville, TN (HYBRID)
Summary:
- Seeking an experienced F5 Subject Matter Expert (SME) to support a portfolio of major infrastructure and modernization initiatives
- This role will serve as a key technical resource responsible for engineering, configuration, documentation, and operational support of F5 technologies across multiple project teams
- Qualified candidates should have strong hands-on experience with F5 BIG-IP and BIG-IQ platforms, including administration, design, and troubleshooting of both load balancing and TLS proxy capabilities
- Experience supporting complex enterprise environments and collaborating with engineering, operations, and project teams is highly desired.
- The position requires the ability to obtain and maintain an SF85 (Public Trust) clearance or higher, with candidates who already possess an active clearance strongly preferred
- Applicants should be located within reasonable commuting distance of either Chattanooga or Knoxville, Tennessee, as the role is expected to be onsite 2-3 days per week
- In addition, the selected F5 professional may be required to travel between the Chattanooga and Knoxville offices approximately 1-2 times per month to support engineering workshops, project implementation activities, and coordination effort
- This is an excellent opportunity for a highly skilled F5 professional to play a critical role in supporting strategic technology initiatives within a large-scale enterprise environment
Responsibilities:
- Serves as the technical expert in Network Operations Engineering and provides daily authoritative advice in support of the engineering design process
- Works with peers to analyze performance of components and systems to trouble shoot, evaluate performance, and determine capacity
- Uses root cause analysis, corrective actions, tactical planning, and strategic planning to lead and own areas including correcting problems, improving response times/methods and lead long term investment plans required to provide sufficient support for IT Services to the business
- Acts as coordinator to ensure that infrastructure stays in compliance with configurations, patches, and approved designs
- Active participant, leader, and owner in the change management process to properly execute change with minimum impact to the services provided
- Actively engaged in improving and automating change processes
- Provide tier 3 expert support to IT peers as needed to properly support the IT infrastructure on a 24x7 basis, including on-call duties, shift work, and emergency support, vendor coordination, and business coordination
- Requirements include travel to various locations away from the primary work site
- Expert resource for a broad subject area of technology
- Can act as a technical or team leader for specific scopes of work for finite periods of time, generally but not limited to work scopes valued at less than $250,000
- Leads development and consensus building for standards and guidelines that promote best of breed operation and maintenance practices
- Develop and implement policies, procedures, and associated training for managing infrastructure, resources, administration, appropriate use, and disaster recovery
- Other duties as assigned, including but not limited to participation in audits, security reviews, incident investigations, presentations at professional events, and working with Enterprise Architects to determine strategy
- Ability to mentor A and B levels on complex issues impacting the infrastructure and business processes
- Expert knowledge of Cisco Router, Switch Firewall, UCS, Avaya Voice, F5 Load balancing, RSA authentication, etc.
- In depth knowledge and understanding of a broad range of management, compute, and networking technologies
- Ability to work with or lead a cross-functional team of IT professionals
- Must have an in-depth working knowledge of High Availability Systems and/or Critical Infrastructure
Qualifications:
- General understanding of business environment, i.e., budgeting, life-cycle costing, customer support
- Extensive experience and expert knowledge in supporting the operation of large, multi-dimensional systems across broad IT technology areas
- Demonstrated knowledge of transformation impact, change management, and business metrics
- Strong facilitation, negotiation, and intervention skills
- Excellent communication skills, both oral and written
- Ability to challenge and influence teams in a fast-paced, deadline-oriented environment while dealing diplomatically with internal and external partners
- Must be able to maintain elevated clearance such as, but not limited to NERC CIP, Sensitive, and/or Fitness for duty clearances
- A Bachelor’s degree in computer science, engineering, mathematics, or related field of study; or equivalent education, training & experience
Why Join Paradigm
At Paradigm, integrity drives innovation. You'll collaborate with curious, dedicated teammates, solving complex problems and unlocking immense data value for leading organizations. If you seek a place where your voice is heard, growth is supported, and your work creates lasting business value, you belong at Paradigm.
Learn more at https://pt-corp.com/
Policy Disclosure:
Paradigm maintains a strict drug-free workplace policy. All offers of employment are contingent upon successfully passing a standard 5-panel drug screen. Please note that a positive test result for any prohibited substance, including marijuana, will result in disqualification from employment, regardless of state laws permitting its use. This policy applies consistently across all positions and locations.
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