F135 USN/USMC Fleet Support & Services Associate Director (Onsite)

RTX; East Hartford (CT); On-site; USD 157,000 - 299,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible schedules

Paid time off

Holidays

Employee Scholar Program

Parental leave

Employee assistance program

Job summary

RTX seeks an experienced senior leader to guide multiple teams and drive tactical and operational plans for fleet sustainment. The role emphasizes customer relationship management, escalations handling, and frequent updates to senior leadership.

You will ensure staff training, certification, and compliance with internal controls and standards. The position requires US citizenship, the ability to obtain a DoD Secret clearance, and a track record of solving complex issues with analytical

Qualifications

• Bachelor’s degree required.
• Advanced degree plus 10+ aerospace years preferred.
• Minimum 10 years of customer relationship management experience.
• A minimum of 10 years leading projects and solving complex issues.
• Strong formal communication and presentation skills.
• U.S. citizenship required for access to program information.
• Ability to obtain/maintain DoD Secret security clearance.

Responsibilities

• Lead multiple teams and develop tactical and operational plans.
• Manage complex customer agreements and address escalations.
• Provide updates to senior leadership on status and recommendations.
• Ensure training and qualifications to support fleet operations.
• Represent RTX Sustainment leadership at customer meetings/site visits.
• Coach and mentor employees and recognize achievements.
• Address issues impacting fleet operations and present executive updates.

Skills

Leadership

Customer relations

Project management

Communication & presentation

Mentoring

Education

Bachelor’s degree

Advanced degree in technical or business field

Job description

What You Will Do:

• In this role, you will lead multiple teams, develop tactical and operational plans, and ensure quality and consistency in addressing customer needs.
• You will also manage complex customer agreements, address escalated issues, and provide regular updates to senior stakeholders.
• Lead and manage multiple teams headed by Managers and/or Supervisors, ensuring alignment with Field Service objectives.
• Develop and implement tactical and operational plans to address complex client issues and allocate manpower efficiently across multiple geographic locations.
• Ensure deployed teams receive adequate training and qualifications to support fleet operations.
• Support training and audit programs to ensure compliance with internal controls and operational standards.
• Represent F135 Sustainment leadership at key customer meetings and site visits.
• Coach and mentor employees, addressing development and performance needs while recognizing achievements.
• Address escalated issues that could impact fleet operations and present updates and recommendations to executive leadership.

Travel is estimated at approximately 10-15%.

Qualifications You Must Have:

• Bachelor’s degree is required.
• A minimum of 12 years of Aerospace-related experience, or an Advanced degree and minimum of 10 years of Aerospace-related experience.
• At least 10 years of experience in customer relationship management.
• 10 years of experience leading projects and resolving complex issues creatively and analytically.
• 10 years of experience in formal communication and presentation.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• The ability to obtain and maintain a U.S. government-issued Secret security clearance is required.

Qualifications We Prefer:

• Familiarity with F135 Operations and Sustainment.
• An advanced degree in a technical or business field.
• Active Security Clearance.

This position is classified as: OnsitOnsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

Date Posted: 2026-10-23 Country: United States of America Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.