F/T Floor Supervisor

Nooksack Northwood Casino; Lynden (WA); On-site; USD 40,000 - 65,000; Full time

Job summary

Nooksack Northwood Casino seeks an experienced supervisor to oversee table games operations, assist with staffing and scheduling, and ensure consistent policy application. You will help interview applicants, conduct dealer auditions, monitor play, and maintain records of departmental activities.

Promoting exceptional customer service, maintaining a professional appearance, and enforcing rules are essential.

Qualifications

• Must be able to obtain and maintain Nooksack Tribal Gaming Agency and Washington State Gaming Commission licenses.
• Minimum 18 years of age.
• Experience in casino environment preferred.
• Demonstrated supervisory/management experience.

Responsibilities

• Assist in staffing, scheduling, and evaluating subordinate personnel.
• Promote customer and employee service as a priority.
• Promote compliance with policies and procedures; maintain professional appearance.
• Conduct dealer auditions and recommend applicants for hire.
• Provide accurate documentation and reporting of department activities.
• Supervise operation of assigned number of tables and ensure policy compliance.

Skills

Customer service

Supervisory experience

Staff scheduling

Policy compliance

Job description

May assist in staffing, scheduling, and evaluating subordinate personnel.Assists in the development and monitoring to ensure consistency of subordinate personnel; including but not limited to, proper methods of game pace and shuffling.May interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees and recommend wage increases and promotions with direction from Department Shift Supervisor and/or Manager.Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.Proactively knowledgeable of and promotes advantages of Winner's Club to non members/current members and upcoming/current departmental/casino special events/promotions.Notify management immediately of any unusual activity of play.Conduct dealer auditions and recommend potential applicants for hire.Accurately track player actions by noting buy-ins, length of play, win/ loss and average bet.Promotes Nooksack Northwood Casino's Winner's Club; including but not limited to, is proactively knowledgeable of and promotes advantages of Winner's Club to current members/non members, upcoming/current departmental/casino special events/promotions, enrolls new members, and ensures that members' play is accurately recorded.Provide accurate and timely documentation and reporting of department activities and status.Specifically supervise the operation of an assigned number of tables.Ensure fills/credits are handled according to policy.May assist in maintaining and optimizing department material and equipment inventories.0. Promote customer and employee service as a priority.Promote continuous improvement in the performance of the department and its employees.Ensures a professional and neat appearance of department.Maintain a professional and neat appearance and represent the company in a positive manner.Actively promotes an environment conducive to high quality customer service by setting a positive leadership example.Perform duties of subordinate personnel as required.Such other job related duties as may be assigned by instruction from management.Required:Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class ill Washington State Gaming Commission licenses.Must be at least 18 years of age.Sufficient experience, education and job knowledge to meet current business needs.Demonstrated positive customer service skills.Preferred:Previous casino experience.Demonstrated successful supervisory/management experience.