F/T Dual Rate Supervisor

Nooksack Northwood Casino; Lynden (WA); On-site; USD 55,000 - 70,000; Full time

Job summary

Nooksack Northwood Casino seeks a Slot Department Supervisor to directly oversee Slot Attendants and uphold exceptional guest service standards within the Lynden, WA property.

You will supervise daily floor operations, verify jackpots, ensure regulatory compliance, train staff, and work with the Slot Manager to meet department goals while maintaining a safe, engaging gaming environment for guests and employees.

Qualifications

• One year of experience in the slot department.
• Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
• Must be able to obtain and maintain a Washington State Liquor Control Board Class 12 Mixologist Permit and TIPS certification.
• Must be at least 21 years of age.

Responsibilities

• Directly supervises the Slot Attendants in the Slot Department.
• Ensures a high level of guest satisfaction and maintains an environment conducive to that goal.
• Verifies all jackpots and short pays in accordance with current Nooksack Casino gaming regulations.
• Ensures that gaming procedures and regulations are properly followed.
• Ensures compliance with tribal, state, federal, and NIGC regulations and laws.
• Supervises floor operations during assigned shift.
• Addresses complaints and resolves problems.
• Trains, develops, and monitors subordinate personnel to ensure departmental effectiveness.
• Ensures the control and protection of company assets.
• Works closely with the Slot Manager to address the needs of the department.
• Performs all other duties as assigned by the Slot Manager.

Skills

Customer service

Leadership

Communication

Problem solving

Team building

Conflict resolution

Training/coaching

Time management

Multitasking

English literacy

Job description

PURPOSE OF POSITIONDirectly supervises the Slot Attendants in the Slot Department. Ensures and promotes exceptional guest services. Carries out supervisory responsibilities and ensures compliance with established policies, procedures, laws, regulations, and internal controls.REPORTING RELATIONSHIPSReports Directly to:Slots ManagerSupervises Directly:Slot AttendantsOther Important Contacts:All Department Managers and Directors, General Manager, vendors and other casino personnelDUTIES AND RESPONSIBILITESEnsures a high level of guest satisfaction and maintains an environment conducive to that goal.Verifies all jackpots and short pays in accordance with current Nooksack Casino gaming regulations.Ensures that gaming procedures and regulations are properly followed. Ensures compliance with tribal, state, federal, and NIGC regulations and laws.Supervises floor operations during assigned shift. Addresses complaints and resolves problems.Trains, develops, and monitors subordinate personnel to ensure departmental effectiveness.Ensures the control and protection of company assets.Works closely with the Slot Manager to address the needs of the department.Performs all other duties as assigned by the Slot Manager.PLEASE NOTEThe list of duties and responsibilities, requirements, and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Manager, the essential functions of the job involved in the request.Supervisors and Managers are legally considered agents of the company and, as such, are responsible to act in a manner that best represent the interests of the Nooksack Casinos and its employees. They are personally accountable for their words and actions to outside agencies.Supervisors and Managers are required to work within the established philosophies and guidelines of the Nooksack Casinos and have the responsibility to meet the expectations of senior management.QUALIFICATIONSRequired:One year of experience in the slot department.Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.Must be able to obtain and maintain a Washington State Liquor Control Board Class 12 Mixologist Permit and TIPS certification.Must be at least 21 years of age.WORKING CONDITIONSMay work in a noisy, crowded, and smoke-filled environment.May interact with persons who are angered, intoxicated, or distressed.Will be monitored by surveillance cameras.May be required to work various shifts and days, including nights, weekends, and holidays.PHYSICAL DEMANDSMust be able to lift, move, and push items weighing up to 25 lbs.Position requires walking or moving about to accomplish tasks and occasional standing and/or sitting for sustained periods of time.KNOWLEDGE, SKILLS AND ABILITIESWorking knowledge of slot machine games and their payoffs.Knowledge of casino operations, relevant policies and procedures, and internal controls.Knowledge of Title 31 reporting requirements.Knowledge of alcohol serving laws.Strong customer service skills.Strong employee relations skills.Strong conflict resolution skills.Problem solving skills.Organization, time management and multitasking skills.Writing and speaking skills.Teambuilding skills.Interpersonal skills.Ability to maintain effective working relationships with department heads and subordinates.Ability to communicate with all levels of employees and customers.Ability to train and coach employees.Ability to remain calm and perform duties under stressful conditions.Ability to use appropriate demeanor, i.e., respect, patience, attentiveness, etc., when dealing with guests and employees.Ability to solve practical problems and deal with situations where limited standardization exists.Ability to identify and resolve administrative problems under pressure.Ability to verbally communicate important, detailed instructions accurately, loudly, and quickly.Ability to read, write, speak, and understand English.Ability to maintain confidentiality.