F&I Customer Support Consultant

Zurich Insurance Group; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading global insurance provider is seeking a Customer Support Representative in San Jose, California. This role involves handling customer inquiries, maintaining records, and providing referrals. Candidates should have a Bachelor’s Degree or equivalent experience in Customer Service, with a familiarity with Microsoft Office. The job offers a salary range of $18.17 - $25.05 per hour plus bonuses and a flexible remote work option.

Benefits

Comprehensive employee benefits

Career advancement opportunities

Inclusive work environment

Qualifications

• Bachelor’s Degree with no prior experience in Customer Service, or High School Diploma with 3+ years experience.
• Experience with Microsoft Office is required.
• Available to work Monday through Friday, 7:30am - 7:30pm CST.

Responsibilities

• Research and respond to inquiries from customers.
• Enter inquiry data into the tracking system.
• Prepare Agent Broker Referrals for prospective customers.
• Investigate and route complaints for resolution.
• Identify marketing representatives for agents.

Skills

Customer Service

Multitasking

Microsoft Office

Interpersonal skills

Education

Bachelor’s Degree

High School Diploma or Equivalent

Job description

Overview

Employer Industry: Insurance

Why consider this job opportunity:

• Salary range of $18.17 - $25.05 per hour, with short-term incentive bonus eligibility set at 5%
• Opportunity for career advancement and growth within a leading global organization
• Supportive and inclusive work environment that values diverse perspectives
• Flexibility of remote work from various states across the U.S.
• Comprehensive employee benefits package for employees and eligible dependents
• Chance to make a positive impact on customer satisfaction and support

What to Expect (Job Responsibilities)

• Research and respond to telephone and electronic inquiries from customers
• Enter inquiry data into the tracking system for accurate record-keeping
• Prepare Agent Broker Referrals for prospective customers
• Investigate and route complaints from regulators and consumers to the appropriate office for resolution
• Identify appropriate business or marketing representatives for agents seeking appointments

What is Required (Qualifications)

• Bachelor’s Degree with no prior experience required in Customer Service, or
• High School Diploma or Equivalent with 3 or more years of experience in Customer Service
• Experience with Microsoft Office
• Must be available to work Monday through Friday between the hours of 7:30am - 7:30pm CST, with occasional Saturday and/or overtime as required

How to Stand Out (Preferred Qualifications)

• Minimum of 6 months of call center experience
• Proven ability to multitask across multiple applications and systems
• Comfortable working with various platforms and multiple monitors simultaneously
• Experience in the finance, automotive, or auto dealership industry
• Strong team collaboration and interpersonal skills

#Insurance #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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