F&I Customer Support Associate or Consultant

Lensa; Salt Lake City (UT); Remote; USD 80,000 - 100,000; Full time

Job summary

Lensa is seeking a F&I Customer Support Associate or Consultant in Salt Lake City for a remote position. The role involves providing high-quality support and ensuring customer satisfaction. The candidate will handle inquiries, enter data, and assist in resolving complaints. Both educational qualifications and excellent communication skills are essential. The position offers an attractive hourly compensation and comprehensive benefits.

Benefits

Comprehensive benefits

Diversity and inclusion values

Qualifications

• High School Diploma or equivalent for Associate role.
• Bachelor’s with 3+ years experience for Consultant role.
• Experience with Microsoft Office required.

Responsibilities

• Research and respond to inquiries via phone and electronic means.
• Data entry into tracking systems.
• Prepare agent broker referrals and locate claims office staff.

Skills

Team collaboration

Customer support

Communication

Organizational skills

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office

Job description

F&I Customer Support Associate or Consultant

Zurich NA is seeking professionals in Salt Lake City, UT, for the role of F&I Customer Support Associate or Consultant. This remote position involves providing high-quality support to agents, brokers, customers, and partners through phone and electronic communication, ensuring excellent service and resolution of inquiries.

The role includes handling non-routine inquiries, researching complex issues, and maintaining high customer satisfaction. The work schedule is Monday through Friday, 7:30 am - 7:30 pm, with occasional Saturday and overtime as needed.

Responsibilities include:

• Researching and responding to inquiries via phone and electronic means.
• Entering data into tracking systems.
• Preparing agent broker referrals and locating claims office staff.
• Identifying appropriate contacts for appointments and resolving complaints.

Qualifications:

F&I Customer Support Associate: High School Diploma or equivalent, experience with Microsoft Office, team collaboration skills.

F&I Customer Support Consultant: Bachelor’s Degree or High School Diploma with 3+ years of experience, Microsoft Office skills.

Preferred Skills:

• Call center experience, multitasking, proficiency in Microsoft Office, industry experience, strong communication, organizational skills, and customer support skills.

Compensation ranges from $17.84 to $25.05 hourly, with potential bonuses. Zurich offers comprehensive benefits and values diversity and inclusion. This position is full-time, remote, and does not offer sponsorship.

This job posting is active; the role is open for applications.