F&B Supervisor: Lead, Train & Elevate Guest Service

Vision Hospitality Group, Inc.; Chattanooga (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) plan with match

Stay discounts

Vision University training

Job summary

Vision Hospitality Group in Chattanooga, TN seeks a Food & Beverage Supervisor to oversee daily restaurant operations within the hotel, support management, and lead team members.

The role focuses on service excellence, training, and maintaining safety and quality standards to deliver outstanding guest experiences.

Qualifications

• Maintain confidentiality of business functions.
• Strong safety and security responsibility.
• Have reliable transportation.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule including nights, weekends, and holidays.
• Organized, honest, works well with others, and has an outgoing personality.
• Maintain a clean and attractive work area, uniform, and person.
• Has the highest degree of integrity and is humble, living by the Golden Rule.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.

Responsibilities

• Supervise, support, schedule, and assign daily work to team members.
• Train team members in all restaurant activities and operations.
• Monitor, evaluate, and improve guest satisfaction and service trends.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
• Monitor product quality and maintain brand standards.
• Assist in inventory control and guest inquiries or complaints.

Skills

Confidentiality

Safety and security

Fire safety

Reliable transportation

Effective communication

Flexible schedule

Team orientation

Organized

Integrity and humility

English proficiency

Job description

Food and Beverage Supervisor

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

A Food & Beverage Supervisor is responsible for assisting management in the direction and administration of the restaurant within hotel. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.†philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required brand specific training
• Complete all required Vision University training
• Complete all required health and safety training for any needed licensing or permits
• Adhere to all Vision Hospitality Group and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to each and every guest
• Supervise, support, schedule, and assign daily work
• Train team members in all restaurant activities and operations
• Monitor, observe and assist in evaluating team member performance
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards
• Supervise and monitor product quality
• Supervise and monitor service and satisfaction trends. Evaluate trends, address issues, and make improvements accordingly
• Assist in monitoring inventory and inventory control

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Have dependable transportation available
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, works well with others, and has an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to work in extreme conditions such as heat, cold and stress
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs