F&B Staffing and Efficiency Coordinator

French Lick Resort; French Lick (IN); On-site; USD 37,000 - 52,000; Full time

Job summary

French Lick Resort is seeking an F&B Staffing and Efficiency Coordinator to support the Food and Beverage departments with staffing, scheduling, and timekeeping tasks. The role emphasizes confidentiality, accuracy, and professional service in a fast-paced casino-adjacent environment.

Responsibilities include monitoring occupancy, posting schedules, reviewing timecards, coordinating training, and ensuring credentials and licenses are up to date.

Qualifications

• Reads, writes and speaks English.
• Must have High School Diploma or HSED.

Responsibilities

• Staff for Food & Beverage based on occupancy and events.
• Post schedules in a centralized location and communicate revisions.
• Review and approve timecards daily to ensure accuracy and compliance.
• Assist with weekly time sheets and timekeeping inputs.
• Ensure associates possess proper credentials and licenses when required.
• Provide training support and onboarding for new hires.

Skills

Customer service

Communication

Conflict resolution

Time management

English proficiency

Education

High School Diploma or HSED

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Copier / Fax machine

Job description

BASIC FUNCTION: The F&B Staffing and Efficiency Coordinator will be responsible for administratively assisting and supporting the Food and Beverage departments with all staffing functions that may be needed. All functions will be performed within the guidelines of Company policies and procedures, Internal Control Standards and objectives, and in accordance with the Mission, Vision, and Values of the Company.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

Must have High School Diploma or High School Equivalency Diploma (HSED).

Must be able to obtain and maintain a valid gaming license.

Must be at least 21 years of age to work in the Casino in a non-sensitive area.

Must be able to read, write, speak, and understand English. Must be able to respond to visual and aural cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Must have the ability to effectively interact with customers and associates.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Three to five years of administrative/clerical work experience preferred.

Must have knowledge of office machines, including copier and fax machine, personal computer, and calculator.

Must have computer proficiency with office programs including Microsoft Word, PowerPoint, Excel, and scheduling software.

Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.

Must be able to work all shifts, including weekends and holidays.

ESSENTIAL FUNCTIONS:

1. Must consistently demonstrate a high level of customer service to customers and employees and represent the company in a friendly and professional manner.

2. Maintains a high level of professional communication and positive relationships with all customers and associates.

3. Maintains absolute confidentiality and integrity with all written and oral information concerning company operations, management, and staff.

4. Constantly monitors occupancy reports and group bookings in order to staff appropriately for business levels.

5. Assists F&B Business Managers with weekly time sheets and enters into timekeeping system.

6. Posts associates’ schedules in a centralized, accessible location in a timely manner. Communicates any schedule revisions to associates.

7. Reviews and approves timecards daily.

8. Documents all attendance deviations, including absences, tardiness, early outs, etc. by generating disciplinary action forms when necessary, according to company policies and procedures.

9. Forwards any attendance related disciplinary actions to department manager for presentation to associate.

10. Enters time off requests in time keeping system.

11. Ensures associate possesses proper credentials, including employee alcohol permits and gaming license if necessary.

12. Greets new associates during orientation and provides training schedules, procures uniforms, and gives tours of work area. Requests Info Genesis cards and banks if necessary.

13. Helps schedule associates for all mandatory meetings.

14. Assists the Senior Efficiency and Staffing Manger as needed.

15. Performs other duties as reasonably requested by Management.

Source: Hospitality Online