F&B Server

Hei Hotels Inc.; Waltham (MA); Vor Ort; USD 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Free onsite parking

Complimentary meals

Free uniform dry cleaning

Monthly celebrations

Family gatherings

Incentives for service

Discounted hotel stays

Fitness studio access

Medical and dental plans

Vision insurance

Vacation & sick days

Pet insurance

Life insurance

Disability plans

401(k) plan

Employee discounts

DailyPay

Zusammenfassung

Hei Hotels Inc. operates The Westin Waltham Boston and is seeking a guest-facing team member to deliver exceptional service. You will greet guests, take orders, input into the POS, and ensure accuracy while assisting with beverages and desserts.

Position emphasizes teamwork, communication, and adherence to policies. Benefits include free parking, complimentary meals, and healthcare options, with opportunities to contribute to guest satisfaction and hotel goals.

Qualifikationen

• Greet guests and provide friendly, attentive service.
• Operate the POS and input orders accurately.
• Maintain cleanliness and proper service setup.

Aufgaben

• Record and relay guest orders, confirm accuracy.
• Deliver orders to tables up to 30 lbs with condiments.
• Adhere to state, federal and company beverage policies.
• Replenish beverages and promote menu items.
• Close out checks and present the bill promptly.

Kenntnisse

Customer service

Team player

Food & beverage knowledge

Point of Sale (POS)

Communication skills

Physical stamina

Attention to detail

Tools

Point of Sale system

Jobbeschreibung

About Us

Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests! At HEI we are dedicated to building a diverse and inclusive workplace.

Compensation

Salary Range: $12.00 - $12.00 Hourly. Tipped/Service Charge Eligible: Yes. Discretionary Performance Bonus Eligible: No.

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• Free onsite parking.
• Complimentary lunch or dinner meals.
• Free uniform dry cleaning for hourly associates.
• Monthly employee appreciation celebrations.
• Family holiday gatherings.
• Incentives for excellent customer service.
• Discounted hotel stay rates.
• Complimentary access to our WestinWORKOUT Fitness Studio.
• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.
• DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Opportunity Employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We value U.S. military experience and invite all qualified military candidates to apply.

Legal Notice – Massachusetts

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.