F&B Outlets Manager

Hilton Worldwide, Inc.; Hampton (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic F&B Outlets Manager to lead operations in a vibrant hospitality environment. This role involves overseeing all food and beverage outlets, ensuring exceptional guest service and adherence to brand standards. You will be responsible for staff management, financial performance, and creating a welcoming atmosphere for guests. With a commitment to excellence and a passion for hospitality, this is a fantastic opportunity to make a significant impact in a globally recognized company. Join a team that values dedication and innovation in delivering unforgettable experiences to guests.

Benefits

Employee Discounts

Health Insurance

Retirement Plan

Flexible Scheduling

Career Development Opportunities

Qualifications

• Management experience in Food and Beverage operations is essential.
• Ability to meet financial targets and ensure quality service.

Responsibilities

• Oversee all F&B outlets, ensuring high service standards.
• Hire, train, and manage outlet staff for optimal performance.

Skills

Food and Beverage Management

Staff Training and Development

Customer Service Excellence

Financial Target Achievement

Inventory Management

Education

Degree in Hospitality Management

Tools

Micros System

Payroll Management Tools

Job description

Job Description - F&B Outlets Manager (HOT0B7TW)

Job Number:

HOT0B7TW

Work Locations

DoubleTree by Hilton Jakarta Diponegoro, 17 Jalan Pegangsaan Timur, Central Jakarta 10310

Summary:

The F&B Outlets Manager is responsible for overall administration and operation of all F&B Outlets and to maintain a high and consistent standard of service in line with the administration policies of the Food and Beverage operations. The F&B Outlets Manager performs the role of a service team leader for outstanding service for guests at all times.

Responsibilities:

• Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
• Hire, train, supervise, and discipline all outlet staff.
• Maintain a friendly yet unobtrusive manner with all guests.
• Possess a management ability that ensures successful handling of the outlets.
• Able to control reservations and seating of the outlet with regards to service standards.
• Ensure the correct and consistent service techniques for various meal periods are demonstrated by all team members.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
• Observe daily conditions of all physical facilities and equipment in the restaurant/bar; make recommendations for corrections and improvements as needed.
• Prepare team member schedules, which allow for appropriate service while controlling labor costs and overtime.
• Communicate with other departments to ensure a supporting team of professionals.
• Communicate with the Chef to discuss menus, marketing strategies, and guest comments and concerns.
• Ensure a safe working environment for all team members within the outlet.
• Forecast covers and revenues and schedule accordingly.
• Develop all staff for future advancement - ability to recommend salary adjustments, transfers, promotions, and dismissals.
• Prepare daily and weekly payroll as required by the Controller.
• Understand all food and beverage items offered, including ingredients, methods of preparation, and proper service.
• Complete and conduct performance evaluations for all employees.
• Maintain a daily log for communication between outlet team members and upper management.
• Attend and participate in all required meetings.
• Promote teamwork and foster a harmonious working climate.
• Promote good public relations and handle complaints or concerns of guests.
• Handle all inventories directly involved with the operation of the outlet.
• Utilize the computer system in ringing, printing, and closing checks as well as shift reports or any other office usage.
• Recognize and address potential disruptive or undesirable guests.
• Ability to process a guest walkout.
• Handle the reservation system accordingly, to input all reservations and update private booth bookings.
• Properly handle and report employee and guest accidents.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Lay out goals and develop strategies to accomplish said goals.
• Forecast necessary staffing and its related dollar expenditure to get the job done.
• Continually be aware of departmental needs as they relate to production and staffing.
• Forecast workloads and check work schedules prepared by subordinate managers for all outlet employees.
• Develop job descriptions and review them periodically to ensure their continuing understanding and acceptance.
• Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.
• Formulate and recommend changes to improve employees' performance and teamwork.
• Review performance with every subordinate on an annual basis.
• Keep employees informed about hotel policies and changes. Develop analysis and implement merchandising that meets the profile of Hilton Hotels and guest patronage. Manage and control overall expenses of the outlets focusing on higher revenue and profit.
• Check weekly payroll for hourly staff.
• Work in cooperation with the Chef to ensure top quality and fair prices and to see that below standard items are never accepted or served.
• Stay informed of special events such as Christmas, New Year, etc.
• Knowledge of Micros system of hotel.
• Keep the waste factor in the hotel at a minimal level.
• Maintain all inventories and par stocks.
• Must have working knowledge of Profit and Loss statement.
• Must be able to calculate and control Food & Beverage cost.
• Ability to calculate food cost and budget and control expenses.
• Assist and produce divisional budget, revenue, and expenses.
• Ability in all facets of Human Resources: interviewing, evaluating, discipline, termination.
• Maintain current prices and approved purveyors listed based on quality, service, and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures, and forecasts.
• Collect guest’s comments to measure quality of service and support guest survey platform.
• Aware and well-known about waste management system (WINNOW).
• Assist superior with daily, weekly, and monthly reports.

What are we looking for?

• Management and/or supervisory Food and Beverage experience.
• Able to meet financial targets.
• Ability to comply with all Food and Beverage brand standards.
• Ability to work under pressure.
• Willingness to develop team members and self.
• Flexibility to respond to a range of different work situations.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area.
• Passion for delivering exceptional levels of guest service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!