F&B Operations Supervisor - Events & Guest Experience

Lucky-Eagle-Casino; Rochester (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lucky Eagle Casino & Hotel in Washington state is seeking a Food & Beverage Supervisor to oversee day-to-day operations, implement departmental procedures, and ensure compliance with health and safety codes. The role also covers for other team members as needed while maintaining a strong guest service focus.

You will supervise bussers, hosts, servers, cashiers, bartenders, cocktail servers, and bar backs; develop training programs; manage schedules; and support events, catering, banquets, and

Qualifications

• Must have three (3) years of experience in food and beverage, plus two (2) years of supervisory responsibility in an F&B Capacity and/or Casino environment required.
• Working knowledge of lounge, sports bar, deli, cafeteria, buffet, catering, and fine dining.
• Must possess a Washington State Food Handlers Permit and a Washington State Liquor License.
• Must be at least 21 years old and able to obtain a Washington State Class II Gaming License; pre-employment drug screen.

Responsibilities

• Promotes and insures delivery of positive guest and team member relations.
• Ensures food quality and quantity for all food venues.
• Attends and participates in department manager meetings.
• Prepares schedules for assigned outlet.
• Oversee day-to-day details with managers (cleaning, prepping, organizing, promotions signage, comfort).
• Oversee the success and responsibility for F&B’s role in events, parties, catering, banquets, and concerts.
• Provides coaching and participates in the evaluation process with managers and supervisors.
• Develops and implements team member training programs, including new hire orientations and guest service training.

Skills

Team leadership

Guest relations

Communication

Food & Beverage knowledge

Education

High school diploma or GED

Tools

POS system

Micros

Job description

Lucky Eagle Casino & Hotel in Washington state is seeking a Food & Beverage Supervisor to oversee day-to-day operations, implement departmental procedures, and ensure compliance with health and safety codes. The role also covers for other team members as needed while maintaining a strong guest service focus.

You will supervise bussers, hosts, servers, cashiers, bartenders, cocktail servers, and bar backs; develop training programs; manage schedules; and support events, catering, banquets, and