F&B Manager

Paycom - ATS; Chapel Hill (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Staff meals

Ongoing training

Clubhouse perks

Job summary

Paycom Clubhouse - Service is seeking a dedicated leader to manage and train front-of-house staff for a la carte and banquet operations. You will craft daily lineups, ensure exceptional member service, and guide the team in a fast-paced club environment.

The role requires a Bachelor’s degree or equivalent experience, with strong communication, time management, and interpersonal skills. Expect a full-time schedule with weekends and holidays.

Qualifications

• Bachelor’s degree or 1–2 years related experience and/or training; or equivalent combination.
• Experience in upscale dining with progression and growth
• Excellent time-management, detail-oriented, and follow-through
• Strong communication, interpersonal, and member service skills
• Leadership of staff including hiring, training, coaching, and disciplining

Responsibilities

• Plan, implement, and maintain processes to enhance service and member satisfaction.
• Communicate member feedback, needs, or requests while delivering top-level service.
• Formulate daily lineups for banquet and a la carte service.
• Support setup, execution, and breakdown of daily member experiences.
• Act as a situational leader to monitor service quality and pace on the floor.
• Participate in hiring, training, coaching, and discipline of service staff.
• Prepare closing reports and attend F&B meetings as needed.
• Oversee seasonal pool operations and manage inventory/restocking of service items.

Skills

Leadership

Communication

Time management

Interpersonal skills

Staff training

Customer service

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

NorthStar

Jonas

CE

Job description

Status: Full TimeClassification: Exempt (Salary)Compensation: Salary commensurate with experienceDepartment: Clubhouse - ServiceReports to: Director of F&BSchedule: 40-45 hours a weekAvailability: Must be available during week, weekends and holidaysPrimary PurposeProvides top level, personalized service to members and guests alikeTrains, mentors, and manages staff in a la carte dining and banquet operationsWorks collectively with peers in various positions of the food and beverage operationHelps oversee pool operations on a seasonal basisEssential Functions & DutiesDailyPlanning, implementing, and maintaining of processes that will enhance the services, procedures, team dynamic and overall member satisfactionCommunicates member feedback, needs, requests, or complaints while providing top level serviceFormulates the daily line-ups for each service (both banquet & a la carte)Supports service team with set up, execution and breakdown of daily member experiences in a la carte dining and banquetsActs as a “situational leader” monitoring the quality and pace of service on the floor and assists where neededDaily commitments to create a continuous teaching environment that focuses on staff timeliness, productivity, proper service, and other standards at the clubAssists F&B Leadership team with developing, implementing, enforcement, and evaluation of the service training program on a daily and weekly basisWeeklyAssumes an active role in the hiring, training, coaching, and disciplining of the service staffCompletes regular closing shifts and ensures the overall safety and preservation of the ClubPrepares closing report, including successes and defects from the eveningAttends F&B meetings, such as weekly Banquet meeting when it applies to rotational scheduleMonthly/QuarterlyAchieves budget goals through personal contributions as well as strong and competent departmental leadershipSeasonally oversees Pool operationsMonitors and places restock requests on inventory for all service items including supplies, china, silver, and glasswareRequirements:EducationBachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experiencePrior ExperiencePrior serving experience in an upscale dining environment, with a strong track record of progression and growthMust be honest, respectful, dedicated, ethical, caring, have a positive attitude and a spirit to serveMust have excellent time-management skills, be detail-oriented, and have strong follow through skillsMust possess a proven track record of leading other talented individuals to successfully providing top level, personalized service to members and guestsMust possess exceptional communication, interpersonal, member service skillsMust be open to feedback; growth and developmentLanguage, Communication & Technological SkillsComputer literate, including Microsoft 365, Adobe Acrobat, CanvaAbility to read and interpret multiple documents such as safety rules, operating instructions, financial documents, procedure manualsAbility to write complex reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, employees, members, and general publicAbility to relate to, communicate with, and motivate employees to sustain high performance and quality levelsAbility to respond effectively to the most sensitive inquiries or complaintsClub Software experience (NorthStar, Jonas, CE, Etc.) preferred.