F&B Front of House Supervisor

Churchill-Downs-Inc; Oxford (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Food & Beverage Front of House Supervisor for Oxford Casino Hotel in Oxford, Maine. You will lead FOH operations, ensure guest satisfaction, and manage staff to deliver exceptional service while maintaining compliance with health and safety standards.

Responsibilities include daily task execution, staff coaching, and coordinating with management on events and promotions. Prior experience in similar roles and proficiency with Word/Excel are advantageous.

Qualifications

• Two years in management in a high-volume food service position preferred.
• Demonstrated interpersonal skills with diverse people and levels of authority.
• Multi-task ability and prioritization skills.
• Proficiency with Word and Excel software.
• Ability to work with payroll and inventory systems.
• Strong written and verbal communication skills.

Responsibilities

• Adheres to all SOPs.
• Complete daily checklists and tasks assigned by management.
• Provide preshift information to staff about events and campaigns.
• Ensure compliance with Health Codes, OSHA, and regulations.
• Operate and maintain POS system and related equipment.
• Manage staff scheduling and records; maintain confidentiality.
• Communicate effectively with guests to build loyalty.
• Maintain equipment and supplies for the outlet.

Skills

Management experience

Interpersonal skills

Multi-tasking

Computer skills (Word, Excel)

Payroll & inventory familiarity

Clear communication

Industry knowledge of hospo/FOH trends

Tools

Word for Windows

Excel

Job description

Career Opportunities: F&B Front of House Supervisor (5466)

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Responsible for ensuring the overall effectiveness of the food outlets. Provides direction to all team members in these outlets on a daily basis. Provides empowerment to staff and shows dignity, kindness and respect. Adherence to profit and loss versus budgeted numbers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to all Standard Operating Procedures, SOPs.
• Able to complete daily checklists.
• Complete daily tasks assigned by management.
• Provides preshift information to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.
• Ensures all areas of control are in compliance with Health Codes, OSHA standards, and all governmental agencies.
• Computer skills to include Word and Excel.
• Issues or witnesses corrective counseling sessions to team members.
• Maintains department files that will be updated as necessary to include absences, tardy, behavior and corrective counseling.
• Enacts and tracks all paperwork necessary for team members, such as weekly schedules.
• Is a role model for team members and leaders; responds to questions positively and according to Company policy.
• Recognizes and adapts to trends in the industry. Brings items forth to fit our theme and concept.
• Work with communication devices such as telephones, email, walkie talkies, and computer.
• Corresponds and speaks with guests to maintain great guest relations and provides opportunities for loyalty to occur.
• Programming capabilities with Point of Sale system.
• Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes.
• Maintains confidentiality and security of relevant information.
• Maintains an awareness of applicable laws and operates within those guidelines.
• All other tasks as assigned.

REQUIRED SKILLS AND ABILITIES

• Two (2) years in management in a high-volume food service position preferred.
• Demonstrated record of successful interpersonal skills in regards to working with diverse people and levels of authority.
• Multi-task ability.
• Knowledge and experience with computers and software programs to include word processing and spreadsheet packages such as Word for Windows and Excel Spreadsheets.
• Must have the ability to work with the payroll and the inventory system.
• Demonstrated ability to communicate effectively, both written and verbal.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At other times, the work requires some physical exertion, such as pushing, pulling and reaching Required prolonged standing and walking with mobility. Bending and reaching from a level height to 6 feet. Normal hearing, vision, and hand/eye coordination and manual dexterity.

As part of our commitment to maintaining a safe, secure, and compliant workplace, our organization utilizes video surveillance in designated areas of the facility to support safety protocols, asset protection, and regulatory compliance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE

$20.00-$25.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.