F&B Cashier - Part Time

PENN Entertainment, Inc.; New Orleans (LA); Hybrid; USD 26,000 - 36,000; Full time

Job summary

PENN Entertainment is seeking a customer-focused team member for restaurant guest services. You will greet guests, provide accurate payments, and help ensure a smooth dining experience while promoting current casino events and programs.

Role requires strong English communication, prior hospitality or customer service experience, and the ability to work nights, weekends, holidays, and overtime as needed. Training will be provided.

Qualifications

• Previous customer service experience in a fast-paced environment preferred.
• Must have excellent customer service and interpersonal skills.
• Must be fluent and literate in English.

Responsibilities

• Greets guests in a friendly, courteous manner and monitors room atmosphere.
• Provides fast, friendly, professional customer service to restaurant guests and staff.
• Operates a POS system, rings correct amounts, and handles cash accurately.
• Knows menu items, prices, add-ons, and beverages.
• Coordinates and controls the flow of the restaurant.
• Resolves service issues according to guidelines.
• Ensures dining and serving areas meet standards.
• Answers telephone professionally.

Skills

Customer service

Cash handling

Verbal communication

English fluency

Education

High School Diploma or equivalent

Tools

POS system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Greets guests in a friendly, courteous manner monitors room atmosphere.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.

Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Must have excellent verbal communication skills; must be fluent and literate in English.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.