Odawa Casino Resort
Job Description
Job Title: F&B Bartender
Reports To: F&B Services Supervisor
Department: Food & Beverage
Minimum Pay Rate: $11.00 per hour + Tips
Job Code: BARTEN
Pay Grade: FB2
Date Written: 01/03/2018
Last Update: 08/21/2024
Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining area while preparing and pouring drinks, serving food, and placing food orders for guests.
Primary Duties & Responsibilities:
- Conducts oneself in a positive and professional manner.
- Smiles and makes eye contact, greets, welcomes and invites our guests back.
- Waits on all guests and serves food as well as beverages.
- Anticipates the needs and wants of our guests.
- Uses product knowledge to up-sell and suggestive sell.
- Prepares drinks with proper portions and ingredients.
- Operates liquor dispensing system as required.
- Operates a cash register, rings in proper amounts and gives guests correct change.
- Ensures accuracy when counting down cash registers.
- Keeps a neat, organized, stocked and clean environment at all times.
- Maintains respectful control over guests and assists management by informing them of guest complaints.
- Monitors guest consumption and responds according to TIPS training.
- Keeps the bar area stocked, cleaned and ready for guests at all times.
- Attends to service staff needing service at the bar in a quick and efficient manner.
- Arranges bottles and glasses to make attractive display.
- Replenishes bar snacks such as chips, pretzels, and nuts.
- Replenishes supplies/cups, spears, napkins, and ice.
- Maintains inventory control.
- Completes any side-work, set-up or closing duties as assigned.
- Places liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places.
- Replaces empty draught beer kegs as required.
- Pits fruit and fills ice bins with crushed or cubed ice from designated machines.
- Operates all equipment and utensils as required.
- Washes beverage glasses.
- Removes and empties all trashcans within the bar and dining area.
- Follows established departmental procedures and all applicable laws.
- Maintains grooming and appearance according to specified policies.
- Follows all direction and assigned duties as given by the restaurant management.
- Attends all meetings as required.
- Completes all required training satisfactorily.
- Must maintain the highest level of confidentiality at all times.
- May work at other properties as needed.
- Performs all other assigned duties within the scope of the position.
System Access: Agilysys InfoGenesis, Trak
Upholds Odawa Casino Mission statement in all aspects of position:
Mission: We create excitement and memories.
Values:
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
- Must have a minimum of one (1) year bartending or working in the service industry.
- Must be able to anticipate customer needs and expectations.
- Must read, write and speak English fluently.
- Must have basic math skills.
- Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications.
- Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, along with standing for long periods of time, bending, reaching, and kneeling.
- Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc.
- You may be required to pass a skills assessment test.
- Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission.