F&B Applebee's / IHOP Kitchen Shift Supervisor

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel is seeking a qualified Sous Chef to assist with all areas of food production, sanitation, presentation and cost control within a fast-paced, high-volume kitchen. You will supervise cooks, train staff, ensure compliance with health and gaming regulations, manage inventory and support budgetary controls while delivering outstanding guest experiences.

This role requires strong leadership, English proficiency, and the ability to work evenings, weekends and holidays

Qualifications

• Must have High School Diploma or GED.
• Minimum of four (4) years progressive experience in hotel, resort, casino or high-volume restaurant.
• Culinary Degree, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Responsibilities

• Ensure compliance with laws and gaming regulations and Kickapoo Lucky Eagle policies.
• Supervise day-to-day activities of team members, scheduling and training.
• Ensure food products meet established specifications and forecasted needs.
• Maintain sanitary, organized kitchen and proper handling of equipment.
• Monitor inventory, par levels and support budgetary controls.

Skills

Strong communication

English proficiency

Leadership

Customer service

Multitasking

Problem solving

Team collaboration

Spanish language

Education

High School Diploma or GED

Culinary degree (preferred)

Job description

Reports To

Sous Chef

Supervises

Cooks

Job Summary

Assists the Sous Chef with all areas of food production, sanitation, presentation, cost control, training of staff and organization of the different food operations.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Ensure that all prepared food products meet the established specifications and standards.
• Ensure proper levels of food are prepared based on forecasted needs and are prompt delivery to the designated outlets.
• Ensure the optimum levels of labor are used to perform the required level of production.
• Ensure standardized recipes are being followed.
• Responsible for complete set up, stocking, and service of assigned food outlets using specified methods during the assigned shifts.
• Complete required daily financial reports. Monitor inventory including par levels, rotation of products and assist with budgetary controls by following established cost containment standards.
• Communicate variances from standards expectations to cooks, station attendants and utility staff.
• Maintain a sanitary, neat, clean, organized, safe and comfortable environment for team members and guests.
• Review menu items and makes changes as directed by Chefs.
• Ensure that kitchen equipment is handled safely and with reasonable care.
• Report any injuries immediately and practices proper hand washing and sanitation rules.
• Report defective equipment or safety hazards immediately to Chefs.
• Give direction to the Head Cooks and follows up on duties.
• Prepare dishes/food items for special events.
• Ensure food items are appealing, tasty and creative. Conducts food spot testing and auditing for quality, presentation and portion control.
• Assist Chef with annual budget process and make recommendations with regards to staffing, menu items, training and kitchen equipment.
• Ensure all kitchen staff adheres to safety and sanitary rules, regulations, and standards according to health department and risk management.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with property established Anti-Money Laundering policies.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements To Qualifications

• Must have High School Diploma or GED.
• Minimum of four (4) years progressive experience in hotel, resort, casino or high-volume restaurant.
• Culinary Degree, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Back of the house, casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions Of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Source: Hospitality Online